The mission of this role is to design and optimize internal processes in our company. Take a step back and look into how we operate from a bigger perspective and design how we can optimise processes in a more scalable and customer (employees) oriented way. Be Atlassian solutions ambassador and lead Atlassian stack improvements.ResponsibilitiesDesign, optimise and implement new solutions / internal processes within the whole company. - Gather business requirements, design the architecture, make a project plan, and maintain roadmaps for the product. Actively cooperate on adoption of new tools and ensure they are the right tools for particular use cases. Pro-actively participate in processes automation at Kiwi.com and in the configuration of new solutions. Keep track of effectivity of internal company processes. Implement processes on top of the actual Atlassian stack and spread knowledge about Atlassian solutions across whole company. Provide input to strategic discussions, reach out to relevant teams in order to gather and analyse requirements from stakeholders across the whole company. Responsible for handling communication and dealing with suppliers. Active participation in the implementation of new prototypes. Act as a stand-in for the team manager and help with onboarding and mentoring of your colleagues. Lead the team projects and co-lead/participate in cross-departmental projects. Assist developers with tasks like migrating data, provide training on how to use the new system(s) effectively, manage deployment workflows to ensure a smooth final launch. - Listen to internal customers’ questions and concerns, and provide support and troubleshooting for internal employees. Manage the project and the development team, organize tasks within the team.RequirementsA bachelor’s degree or equivalent work experienceExperience with performing customer analysisProven experience in identifying and communicating cross-functional dependenciesProven experience with Agile methodologies, a technical understanding of products, and up to date on industry standards and best practicesA solid understanding of the product lifecycle and software development lifecycle processesComfortable working with multiple teams that are in-house, remote, and internationally locatedProficient in English (both oral and written)Previous experience in leading workshops/webinars about actual solutionsExperience with SLAs setup and monitoring efficiency of processesExperience migrating, consolidating, upgrading, integrating, and supporting Atlassian productsStrong software implementation and migration knowledge (SDLC, Agile, DevOps, SCRUM, Waterfall, Coding/Scripting Testing)Experience with API manipulationExpertise installing Server versions of Atlassian product suite (Jira, Confluence, BitBucket, Jira Service Desk, Portfolio for JIRA, Atlassian’s Marketplace)Excellent communication skillsInterpersonal skillsSelf-initiative, strong sense of ownership and an ability to work well with little supervisionWe offer youWe give our employees a freedom to choose between the environment of work from home and our modern office located in the centric cosy neighbourhood (Sant Antoni) in Cloudworks coworking space where you can enjoy Kiwi.com’s private office space, two common terraces with great views, discounts on lunch meal providers, common coworking activities (yoga, games, etc.), free refreshments and shower.We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Employee Assistance Program, GymForLess membership, the annual subscription for El Bicing. Flight vouchers to celebrate your kiwi anniversaries.The latest version of Hardware from Apple or Microsoft based on your preferences.We offer unlimited contracts within a forward-thinking and ambitious company.Relocation package (including visa transfer support).Dogs and parties are welcome in our offices.Interested? Join us and hack the traditional ways of travel!