Kameleoon

Kameleoon

[VIE Canada Toronto] Customer Success Manager

  • International Corporate Volunteer Program 
  • New York
  • Partial remote authorized
  • Master's Degree
  • > 5 years

The company

Kameleoon

Kameleoon

    The job

    [VIE Canada Toronto] Customer Success Manager

    • International Corporate Volunteer Program 
    • New York
    • Partial remote authorized
    • Master's Degree
    • > 5 years

    About

    Kameleoon is a software company that specializes in A/B testing, feature management and AI-driven personalization. We operate at the intersection of data, UX, and technology. Recently featured in the Q4 2020 Forrester Wave, Kameleoon’s platform helps marketers, product managers, and developers build better customer experiences and products.

    Job description

    As part of strengthening the Kameleoon Consulting team in North America and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and motivated Customer Success Manager (VIE contract) for a 12 to 18 months mission in Toronto (Canada) after a 3 to 6 month onboarding in our Paris office.

    Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio in our North American market and contribute as presales consultant to help close new deals.

    If you are assertive, business-driven, curious and have a strong motivation of delivering high customer satisfaction and success, this CSM role at Kameleoon could be the right position for you.

    In this role you will…

    • Onboard & train new customers on Kameleoon solution and ensure proper tool adoption
    • Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
    • Act as the main point of contact for your customers and assist them in the use of our solution
    • Manage the coordination of delivery projects (A/B test and personalisations implemented by our integrators team)
    • Provide CRO and UX improvement consulting advice to your customers
    • Provide technology and market insights/trends to your customers
    • Contribute to improve our overall anti-churn strategy and internal processes
    • Drive the expansion of your customer portfolio through both projects/service and licence/product upsells
    • Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
    • Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap

    Preferred experience

    What are we looking for?

    • A first experience/internship/apprenticeship as Customer Success Manager or Account Manager for a SaaS editor
    • Experience in project management
    • Interest in presales is a must (experience in presales is a plus!)
    • You have a real interest for technology and are able to comprehend technical topics (though being a technical expert is not a must)
    • You speak French and English fluently, both verbally and in writing
    • You are excited about the idea of joining a fast-growing and innovative company

    In exchange, Kameleoon can provide…

    • An international environment within our Toronto-based consulting team
    • During your onboarding, great offices in the center of Paris (Opera / Chaussée d’Antin) with an amazing terrace
    • A young, dynamic, talented and friendly consulting team
    • Daily interactions with the Sales, Product, R&D and Marketing teams
    • Weekly moments of conviviality with colleagues and regular team-building events
    • Health mutual

    We want to build diverse and talented teams.

    If there’s anything we can do to help you help us, please let us know.

    Recruitment process

    1) Interview with the Customer Success Team Leader
    2) Interview with the Head of Customer Success & Professional Services
    3) Interview with Country manager or CEO

    Meet the team

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