Joining the IT team, reporting to the CTO, your missions are the following:
Provide 1st and 2nd level technical support via phone, e-mail, ticketing system and in person
Order, install and configure software and hardware (e.g. laptops, printers, videoconferencing systems, etc.)
Manage and maintain our internal software deployment system
Create and maintain user accounts in all IT systems
Maintain inventory database (hardware + software)
Create and maintain user manuals and IT internal support documentation
Gather IT KPIs as needed by the compliance and regulations (Antivirus coverage, encryption….)
Participate in projects around IT service operations
Review and optimize the number of tools used by Implicity
Address the company automation needs whatever the tools
Write & maintain scripts as needed for IT tooling needs for different departments
Maintain & improve our Salesforce.com
. Update and Clean data (contacts, accounts, opportunities)
. Export data to Customer Relatonship Management (CRM) tools
. Deal with Salesforce settings (eg. adding new fields) so that it evolves with company needs
. Develop Salesforce dashboards to track Sales and Customer Success activities
. Fix bugs, and support to operations teams as far as Salesforce is concerned
At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve you skills.
Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.
The annual appraisal is shared exchange moment, focused on your development.
Tech Stack:
🥉 To be considered for this position, the following skills have to be obvious on your education / experiences:
🥈 In addition, here are some important basics to succeed in this position:
🥇 The bonus skills that would definitely make us pick you:
It is OK to apply without meeting all the 2nd and 3nd paragraph skills: just honestly tell us why you think you can be the one.
💰 Remuneration
👍🏻 Benefits
✅ Why us?
Simply because you will get all scale-up advantages without the usual drawbacks!
🤓 Want more infos?!
🙏🏻 Let’s meet
These companies are also recruiting for the position of “Computer and IT Repair”.