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Hivebrite
Hivebrite

Junior Customer Success Manager - Paris

Permanent contract
Paris
Salary: Not specified
No remote work

Hivebrite
Hivebrite

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The position

Job description

🌟YOUR ROLE WILL BE :

In this full-time role you will work with a large set of Hivebrite customers who make up small and medium-sized organizations. You will use scalable one-to-many customer success strategies to ensure that customers are successful with and delighted by the Hivebrite platform.

It will be your responsibility to ensure that the customer is getting value from the Hivebrite platform while building high customer satisfaction.

You will work with various Hivebrite teams to proactively drive adoption, help clients achieve their business objectives, advise on best practices, and act as the voice of your customers internally at Hivebrite. You will contribute to the team’s  high retention and revenue goals.

This role reports to the Manager of Customer Success for Europe.

This role is based in Paris, France. 

🌟YOUR MISSIONS WILL BE:

  • You will managed a large scale of customers (over 100-200 )
  • Renew customer contracts and partner with the Sales team to develop account expansion strategies for customers with high-growth potential to hit upsell targets
  • Identify, communicate, grow and help close upsell opportunities and collaborate with the Sales team to ensure growth attainment
  • Work with customers to ensure onboarding, adoption, retention and overall success
  • Partner with our Sales team to transition and successfully onboard new customers
  • Identify and work with accounts that are not fully utilizing the product (or likely to churn) using product data, queries and information to support your analysis and work proactively to eliminate that risk
  • Evaluate customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back
  • Ensure all account issues are quickly resolved
  • Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them
  • Forecast and track key account metrics

    • 🌟YOU MIGHT BE A FIT IF:

  • You have 1+ years relevant work experience as a CSM/Account Manager in SaaS account management. Higher education, non profit, or community management experience are a plus.
  • You have an understanding of how community management and engagement drives business value and ROI
  • You have an ability to prioritize, multi-task, and perform effectively under pressure
  • You have an excellent presentation, written and verbal communication skills in English
  • You have an ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • You can successfully sets priorities, drive decisions and get closure on recommendations and issues
  • You have an ability to travel as needed
  • Experience working with clients, supporting a SaaS product
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Strong ability to align technical concepts & features to business needs

    • 🌟RECRUITMENT PROCESS

  • A 45 min phone call with our Manager of Customer Success to better understand your career plan and answer any of your questions
  • A 45 min video-call with our HR Manager to go deeper on what you are looking for and answer our questions
  • A business case that you prepare on remote and then present during a video-call our Manager of Customer Success and up to 3 members of the team (we swear, it's not one week of work)

    • 🚀Our recruitment process lasts max 10 working days and we can deliver an offer 48 hours after the final interview

    🌟PERKS - Office & Team Lifev

  • A brand new office in the centre of Paris with a rooftop just for us! Billard, Table football, gym room and even have a karaoke room ! 🏠
  • An international work environment, with an office in Paris, New York and Sydney. FYI, we have more than 30 different nationalities at Hivebrite!  🌍
  • The latest in Apple’s equipment 🍏

    • 🌟HIVEBRITE'S BENEFITS

  • A competitive salary package (healthcare, commute…)
  • A Swile card that you can use for lunch 🍔
  • A flexible remote policy
  • Yearly off sites seminary (the last one was in Marrakech) 🏖
  • 50% refund of transport costs 🚌

    • Want to know more?

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