IT Operations Responsibilities:

• With Regional and Global IT, set the strategy, objectives and goals for success of the Information Technology operations for Hermès Malaysia.
• Ensure that the underlining network infrastructure and its associated technologies operate efficiently, perform within agreed targets and deliver a secure platform for the daily operations.
• Ensure strong alignment with the Global and Regional IT team.
• Management of the day-to-day IT Operations' activities (both infrastructure and applications inclusive), in handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays, outages and quickly resolve ongoing issues.
• Administer and support Windows, Microsoft Office 365 applications and Microsoft teams.
• Manage End-User Computing (EUC) activities, including the setup and configuration of new computers, mobile devices, POS systems, printers, scanners, and other essential equipment.
• Oversee the daily operations and maintenance of retail tools, ensuring the seamless functionality of POS systems, payment terminals, and other devices to support business efficiency and customer service.
• Oversees the entire IT procurement process, ensuring the acquisition of necessary technology resources in alignment with business needs.
• Manages IT asset lifecycle, from procurement and deployment to maintenance and eventual decommissioning.
• Ensures compliance with company policies and industry standards while optimizing asset utilization and cost efficiency.
• Collaborates with vendors, negotiates contracts, and maintains accurate asset inventory to support operational continuity and strategic planning.
• Conduct fit/gap analysis to assess business system alignment, collaborate with stakeholders to define requirements, identify areas for optimization, and implement solutions that enhance efficiency and standardization.
• Collaborate with IT and business stakeholders to ensure SLA compliance through effective issue resolution and corrective actions.
• Conduct monthly Windows and security patch management, along with ad-hoc firmware upgrades for network equipment.
• Project management with direct involvement in corporate office initiatives, store openings, refurbishments, and warehouse operations, including planning, deployment, training, and implementation of network infrastructure, retail tools, telephony and CCTV security system.
• Offer assistance and technical support during retail operating hours, with additional after-hours support for emergencies.

Requirements & Capabilities:

• Bachelor's Degree or Diploma in Software Development, Computer Engineering, Project Management, or a related field, with at least 6 years of experience in end user computing environment.
• Ability to work independently and with others.
• Exceptional analytical and conceptual thinking skills.
• Strong documentation skills with experience in reporting and presentation.
• Proficiency in Microsoft applications such as Word, Excel, Outlook, Teams with additional experience in SAP, Cegid, and Adyen considered a plus.
• Extensive hands-on experience in managing end-user computing devices, including laptops, printers, and Apple devices, as part of the onboarding and offboarding process, as well as providing daily technical support.
• Excellent support experience in areas of desktops, laptops, printers and Office 365 packages.
• Experience in delivering technical support across multiple locations.
• TIL and MCP certifications are a plus.

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"