Role

We’re looking for outstanding talents to join our amazing team in Paris!

As a Customer Success Manager, you will help our wide array of high-quality international enterprise customers to navigate our product and educate them on how to generate a positive return-on-investment.

Along with the Business Development & Sales team, you will collaborate with our different departments to be the face of Heex Technologies for our customers.

Customers have very specific expectations, goals, and timelines. You are the one listening to them; comprehending and asking questions, understanding their situations, and driving the adoption of our product in making them happy and successful.

Business understanding and customer orientation are therefore essential to implement and support a technical, complex solution to a variety of customers each with different initiatives and challenges.

You are building strong and trustful relationships, solving problems strategically and creatively, as well as excelling in both verbal and written communication.

Responsibilities

• Actively serve a portfolio of assigned accounts.
• Manage the overall client relationship, lead everything from status calls to platform walkthrough, KPIs and OKRs, and exec strategy sessions.
• Gain an understanding of client use cases and desired business outcomes, and help licensed users achieve these goals via products & web services provided by Heex Technologies.
• Work closely with clients to understand the users, the goals, the gaps, and the key drivers.
• Analyze and identify needs of various personas, teams, and develop innovative and creative adoption solutions.
• Contribute to the product feedback loop providing requirements to engineering teams about new use cases and analyses to be incorporated into the product.
• Manage new features rollout to clients.
• Establish appropriate metrics for adoption and report on quantifiable progress over time by constantly taking initiative to gather feedback.
• Identify areas for increased efficiency, from processes to frameworks, and automated tools to provide requirements on tasks to automation.
• Assess training needs through conversations, interviews, surveys, and metrics to determine performance gaps and identify opportunities, priorities, and recommended training.
• Work with the business development team to market and support adoption efforts.

• You have a college degree (business or engineering school) or equivalent theoretical knowledge.
• You have 3+ years of relevant experience in Customer Success or similar field (account management, professional project management, management consulting, technology enablement) in a SaaS company and/or startup (software technology, SaaS, cloud services, etc.).
• You have had success working with enterprise customers and driving software product adoption.
• You can navigate customer organizational structures and build relationships with different stakeholders.
• You are effective at facilitating executive meetings and workshops.
• You have a high degree of communicative skills, sales talent, high-quality consulting skills, as well as entrepreneurial thinking.
• You are a self-motivated individual that knows how to identify and deliver value to internal/external customers.
• You are curious and can effectively uncover customer needs and growth opportunities.
• You understand the ecosystem and the interests of your customers, based upon which you can deduce service strategies and establish processes.
• You learn fast and can quickly grasp technological and business concepts.
• You can articulate technical concepts, value propositions, or recommendations clearly to customers.
• You are highly organized, and can prioritize tasks efficiently in a goal-oriented manner while remaining flexible.
• You are a team player and enjoy fostering collaborative relationships with other departments.
• You are very analytical, tech-savvy, and have very good MS Office skills.
• You are willing to travel.
• You are fluent in English; French is a plus.

Bonus points if you have…
• Technical or product background
• Automotive background

What we offer

• A market-leading and cutting-edge data management software (SaaS) scale up with an exciting and international customer base.
• A very exciting position in close collaboration with a highly professional team members.
• An international team with an ambitious, inclusive, innovative, collaborative, and people-first culture.
• Competitive compensation packages and perks.
• Regular training and professional development opportunities.
• A high degree of responsibility with creative freedom and personal advancement avenues.

What’s next?

• 30min video call with our Talent Acquisition Manager
• Interview with your future manager and a potential future teammate
• Case study/technical test to evaluate your hard skills (if applicable)
• 30min interview with a co-founder
• Welcome on board!