IT Management team @Heetch

No matter what the challenge, we aim to make the life of all our colleagues as simple as possible and with your help we intend to kick things up a notch. Work/life balance is part of our daily missions. You'll have the chance to work in an international environment with interesting challenges. You will be based in our headquarter in Paris.

What will be your role?

As an autonomous Junior Systems Administrator & IT Support, you will have the unique opportunity to make a meaningful impact, help the company to sustain growth, learn and develop from a bunch of smart people and in turn become exceptional in your role.

You’ll work closely with all business areas to efficiently identify, solve problems either handling them yourself or escalating to other teams, suppliers or partners.

Not being satisfied with this you'll actively hunt problems we didn’t know existed. You’ll spot trends and patterns, update processes and implement clean solutions before the issues arise.

Due to the nature of this role, this position is based in our Paris office (1 day per week of remote work is ok).

You will help us to manage, maintain and improve the performance and reliability of our current IT systems, as well as providing exceptional customer service. You will also automate, administer and play nicely with all our existing systems.

• Manage & support the hardware fleet (macOS) using Jamf (MDM) Google Cloud.

• Manage, maintain and integrate a variety of SaaS tools.

• Design all the hardware processes (purchase requests, support, ...).

• Perform hardware & software installations, upgrades maintenance and troubleshooting.

• Onboarding, offboarding and side loading employees using our access management and account provisioning system.

• Documenting all those processes for your team members and colleagues.

• Provide top notch software & hardware support to the team.

• Automate and integrate tools.

Who are you?

• Empathetic: You can put yourself in the shoes of another. You thrive on helping people.

• Resourceful: There is always a solution, not finding one keeps you up at night.

• Innovative: You challenge the status quo, there are always better ways and you look for them.

• Adaptive: You are quick on your feet and always find a way to adapt to unexpected situations.

• Communicative: You know how and when to speak up.

What do you need to be successful in this role?

• You have Diploma or certification - BTS (2-year study) in Network administration, IT Certifications or a Degree in Computer Science.

• You have a first experience (could be an internship) in a technical support role and understand the importance of using a ticket based management system.

• You have some experience in troubleshooting a variety of client, mobile and cloud applications (Google, Okta, Zendesk, Slack Twilio, SaaS solutions, etc.).

• You have some admin experience with Jamf (MDM), OS X, Apple Apps and software.

• You have some knowledge of how computers and networks work ((TCP/IP, VLAN, VOIP) and OSI model.

• You have a strong "can do" attitude with an aptitude to learn and support new products and systems (hardware & software).

• You care about your team and are always ready to help.

• You are extremely organized and rigorous.

• You are fluent in English and have been exposed to international environments.

• You’re not too proud to unblock the printer or help colleagues with reasonable tasks.

Bonus points:

• You have prior exposure to startup environments

• API knowledge, scripting and coding skills (you can talk to API’s and they talk back).

• Good awareness of IT Best Practice for IT & User Security.

• Ability to develop scripts and automate the implementation of Mac platform software security tools, certificate renewals, and MFA

Studies have shown that women are less likely to apply to roles in Tech, which is why we strongly encourage you to apply even if you don't feel you match 100% of the job specifications!

Why work with us

• Yearly company retreat

• Yearly team retreat

• Strong company values embodied by everyone at Heetch (Be Kind, Play For The Team, Think Different, Make It Happen)

• Regular team events (lunches / dinners, off-site, seminars)

• Other advantages and perks: Heetch credits, Happypal credits.

🌈Heetch embraces diversity and equal opportunity for everyone 🌍 We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

For non-European citizens, a valid working visa for France is required to be eligible for the role.

Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.

Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.

Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.

You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur. 

For more information about your rights, please see our privacy policy.