Customer Care Assistant (Dutch-speaking) - E-Commerce - Sports outdoor

Hardloop est une plateforme e-commerce en très forte croissance dont l’ambition est de devenir le site de référence pour tous les passionnés de sport outdoor et le point de départ de toutes les aventures en Europe : randonnée, trekking, escalade, alpinisme, trail-running, VTT, bivouac, ski…

Fondée en 2015, sa mission est de permettre aux amateurs d’activités de plein air de trouver le meilleur équipement pour partir à l’aventure ! Pour tenir cette promesse, elle propose une sélection rigoureuse de matériel technique et offre les conseils de ses bienveillants HardGuides (experts produits).

Le conseil technique et l’expérience client sont au coeur de sa stratégie !

La nature est son terrain de jeu et son engagement pour l’environnement une évidence.
Acteur engagé, Hardloop est certifié CO2 compensé depuis 2015 et milite pour une consommation raisonnée.

As part of our strong development, we are looking for a bilingual Dutch-speaking Customer Care Assistant to take care of our adventurous customers in the Dutch-speaking area (Netherlands, Belgium).

You will work under the supervision of the Customer Experience Manager and in collaboration with our HardGuides (product experts):

You will be responsible for:

• Answering phone calls, live-chat and emails from customers and prospects
• Solve customer problems by providing a quick and appropriate response
• To ensure the correct dispatch of parcels and the respect of deadlines
• Ensure that the Hardloop website is well rated by customers (Reviews+>95%)
• Participate in the development and optimisation of customer service tools
• Provide continuous improvement ideas to increase customer satisfaction (NPS >70)
• Provide technical advice to customers on outdoor equipment would be a plus!

Do you like good equipment? Are you fluent in Dutch? Are you rigorous, committed, efficient and caring? Do you like to be of service? Are you thinking of getting a Mont Blanc tattoo on your shoulder? Join us!

• You have a sense of customer service
• You are rigorous and demanding
• You speak fluent Dutch and have a good knowledge of French
• You have a good spelling and a very good elocution
• You have a good sense of detail
• You are enthusiastic, optimistic, friendly and energetic

A keen interest in the outdoor environment (brands, products, sports, etc.) and regular practice will be highly appreciated. We do well what we do with pleasure!