General Purpose 🌱

You are responsible for building strong relationships with customers and prospects in North America (Canada and US), connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities. 🚀

Duties and Responsibilities 🤝

• Communicate with customers to understand their needs, and help them through email/phone calls ☎️

• Build and develop relationships with customers and potential new customers based on trust and respect

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 🤝

• Liaise between the customer and internal teams

• Resolve complaints and prevent additional issues by improving processes

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ✨

• Keep accurate records pertaining to inventory and account notes.

• Increase customer retention and upsell

• Manage & resolve complex customer situations 💚

• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks

• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions 📊

You are the candidate we are looking for: 👍

• Sales mindset and analytical skills to leverage data in decision making

• Customer obsessed 😍

• Previous experience in account management or sales

• Great interpersonal skills and team spirit as you would interact with other departments

• Comfortable working in a fast paced environment focused on scaling globally

• Show a clear understanding of Greenly’s offer and values

• English fluency (French is a plus)

• Willingness to work shifted hours to accommodate US time zones (at least 3 times per week)

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

🍭 Benefits:

• 🏢 Beautiful offices in the heart of Paris (9e arrondissement)

• 🎉 Regular fun Off-site events

• 👫 A young and innovative team

• 💻 A Macbook Pro for work

• 🏠 Flexibility to work remotely

• 🏥 Private medical insurance with Alan

• 🚇 50% Navigo reimbursement

• 😊 A culture of autonomy and transparency

• 🧠 Premium access to Alan Mind’s wellbeing app

• Call with the HR Team 💚

• Interview with Hadrien, Head of Customer Success North America

• 2nd interview with Hadrien and Corentin Head of AM France, incl. case study 📚

• Final interview with Alexis (CEO) or Laetitia (CEO FR & COO)