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Strategy Associate

Permanent contract
Toronto
Salary: Not specified
No remote work

Gorgias
Gorgias

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The position

Job description

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the team

  • The Strategy Team has a central role in identifying strategic opportunities and driving high-priority initiatives for the business (e.g. revenue growth, new markets, product strategy). The team works cross-functionally with leadership, product, GTM, and customer research to provide strategic support.
  • We are looking for a top-performing Strategy Associate who thrives in a fast-paced environment, takes extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact.
  • What You'll do

  • Data collection & analysis: conduct market and competitor research, gather insights through quantitative & qualitative methods (e.g. SQL, customer interviews, surveys), and develop analytical frameworks to support decision making
  • Formulate strategic recommendations: communicate the outcomes/insights to various stakeholders to aid strategic decisions and develop action plans for recommendations
  • Cross-functional project management: work with leadership and key stakeholders across functions to implement recommendations. You'll be expected to take full ownership of these projects across all phases, from early exploration to execution.
  • Who You are

  • 3-4 years experience in consulting, finance, or other roles requiring a blend of analytical, strategic, and cross-functional work.
  • Excellent quantitative and qualitative analytical skills - strong SQL skills are a must
  • Extreme ownership and a bias towards action, and are able to thrive in a fast-paced, constantly changing work environment
  • Good interpersonal skills and ability to work and build relationships with a wide range of people, and execute on multiple projects simultaneously
  • Tackle ambiguous, open-ended questions and quickly iterate on solutions
  • Very strong verbal and written communication skills
  • Nice to haves

  • Previous work experience in high-growth or early-stage startups, or experience at MBB consulting firms
  • Knowledge of the e-commerce industry and/or B2B SaaS
  • Top tier MBA
  • Perks and benefits

  • 🏖️ 4-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We provide private health insurance and retirement pension
  • 💆🏻‍♀️ Get up to US$700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
  • 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)
  • Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

    • We have a 4.8 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

    Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

    Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

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