As our Manager of Customer Onboarding, you will lead a team that focuses on reducing churn and driving decreased time to value through the on-boarding and activation stages, helping companies launch quickly and effectively on Gorgias. You will attract, coach, mentor, and manage a team of high performing employees distributed across San Francisco, Charlotte, Sydney, and Serbia while also managing a book of business (player coach) with a focus on progressing their professional growth
This is a team manager and client-facing role requiring superb customer service kills, a positive energy, tenacity with solving problems, and truly caring about a client’s successful usage of product
Responsibilities
About you
Perks & Benefits
Why join us?
🚀 We’re among the fastest-growing startups in the eCommerce ecosystem
🦄 We’ve built an extremely efficient go-to-market engine
🥇 Work with a talented team you’ll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias… 😁
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
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