Full-Stack Engineer (Python/Javascript)
Gorgias

Gorgias

Full-Stack Engineer (Python/Javascript)

  • Permanent contract 
  • Possible full remote

The company

Gorgias

Gorgias

  • SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Full-Stack Engineer (Python/Javascript)

  • Permanent contract 
  • Possible full remote

Who are they?

Gorgias helps Ecommerce companies deliver excellent customer service at scale. Their product creates a unified profile of customers by combining emails, live-chat, and social-media messages with Ecommerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️

They have been around since 2015, and they are currently serving over 5000+ eCommerce businesses, including Steve Madden, Timbuk2, and Fjällräven. Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you

Gorgias
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Job description

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the Apps Team

  • The Engineering: the Apps tribe is the team responsible for enabling our customers to have all the data they need about their customers into Gorgias, and to be able to act on it, so that they can treat all their support requests directly from Gorgias.
  • There are currently 4 Full-stack Developers, 1 Back-end Developer, 1 Front-end Developer and 1 Engineering Manager on the team
  • This position would be a part of the E-commerce & Developer Relations Team
  • Example of current projects:

  • Integration with Twitter to create tickets from Tweet replies, Direct Messages, and mentions in Tweets
  • Integration with Twilio to build native phone capabilities into Gorgias
  • Integration with Instagram to build the Direct Messages channel
  • Adding new features to eCommerce integrations
  • The features will allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there. Thanks to eCommerce integrations, they have all the context around people who contact them, the context necessary to understand how to reply to them and what actions to take.
  • 🎥 Get to know the Apps team better by watching the team's presentation video made by your future colleagues: https://www.youtube.com/watch?v=EJEmV96CF0U
  • What you will do

  • Develop new channels to bring in and respond to messages from external services from Gorgias.
  • Add and maintain features of existing channels, with an eye for performance and clean code.
  • In your day to day, expect to:

  • Browse the documentation of external services to find the optimal way to include their content in Gorgias, and allow our users to reply when possible.
  • Implement lightweight clients to access external APIs that integrate with our current state of the art.
  • Implement solutions for data serialization/deserialization to render messages from heterogeneous external APIs into Gorgias messages, using our customers' familiar UX.
  • Write internal documentation on technical choices and processes, and propose amendments to existing ones.
  • Perform code reviews and pair programming sessions to continuously improve our code quality and learn with the team.
  • Who you are

  • 4+ years of experience developing production-grade backend web applications using Python or JS.
  • 4+ years of experience doing front-end development with JS
  • Nice to Haves

  • Experience in designing API/microservices is a huge plus.
  • Experience with managing RDMS databases with 10Tb+ of data.
  • Company Benefits and Perks

  • 💰Competitive salary & equity (90th percentile of the market worldwide): The salary range will vary from €55k to €89k. The range depends on the cost of living (example: Bucharest, Romania vs. Paris, France) and your experience (from L2 "Software Engineer II" to L4 "Senior Software Engineer"). 📣Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
  • 🏖 5 weeks of vacation
  • 🍼Paid parental leave (16 weeks)
  • 💻Latest MacBook Pro or equivalent
  • 🩺Complimentary private health insurance (we use Alan)
  • 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
  • 🍴Personal credit card to buy lunches during the week
  • 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
  • 😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
  • Interviewing Process

  • Meet our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position, and we get to learn more about you.
  • Coding challenge using the platform HackerRank. The challenge lasts 1 hour and contains 2 questions focused on problem-solving, data structure, and algorithms.
  • Meet your manager. They will dive deeper into your working experience and talk technical related issues and get to know each other, of course.
  • Live Coding Challenge w/ Team. The Team and you will walk through a few exercises to get a better understanding of your work style and approach.
  • Meet Alex, CTO, and co-founder at Gorgias. This is an excellent time to ask difficult questions and see if we are a good match for you!
  • Engineering Team Culture

    Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

    You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

    We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

    Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

    • We have a 4.8 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

    Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

    Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

    Gorgias

    Gorgias

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