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Gorgias
Gorgias

Full-Stack Engineer (Python/Javascript)

Permanent contract
Paris
Salary: Not specified
Fully-remote

Gorgias
Gorgias

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The position

Job description

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.

We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Apps Team

  • The Engineering: the Apps tribe is the team responsible for enabling our customers to have all the data they need about their customers into Gorgias, and to be able to act on it, so that they can treat all their support requests directly from Gorgias.
  • There are currently 4 Full-stack Developers, 1 Back-end Developer, 1 Front-end Developer and 1 Engineering Manager on the team
  • This position would be a part of the E-commerce & Developer Relations Team

    • Example of current projects:

  • Integration with Twitter to create tickets from Tweet replies, Direct Messages, and mentions in Tweets
  • Integration with Twilio to build native phone capabilities into Gorgias
  • Integration with Instagram to build the Direct Messages channel
  • Adding new features to eCommerce integrations
  • The features will allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there. Thanks to eCommerce integrations, they have all the context around people who contact them, the context necessary to understand how to reply to them and what actions to take.
  • 🎥 Get to know the Apps team better by watching the team's presentation video made by your future colleagues: https://www.youtube.com/watch?v=EJEmV96CF0U

    • What you will do

  • Develop new channels to bring in and respond to messages from external services from Gorgias.
  • Add and maintain features of existing channels, with an eye for performance and clean code.

    • In your day to day, expect to:

  • Browse the documentation of external services to find the optimal way to include their content in Gorgias, and allow our users to reply when possible.
  • Implement lightweight clients to access external APIs that integrate with our current state of the art.
  • Implement solutions for data serialization/deserialization to render messages from heterogeneous external APIs into Gorgias messages, using our customers' familiar UX.
  • Write internal documentation on technical choices and processes, and propose amendments to existing ones.
  • Perform code reviews and pair programming sessions to continuously improve our code quality and learn with the team.

    • Who you are

  • 4+ years of experience developing production-grade backend web applications using Python or JS.
  • 4+ years of experience doing front-end development with JS

    • Nice to Haves

  • Experience in designing API/microservices is a huge plus.
  • Experience with managing RDMS databases with 10Tb+ of data.

    • Company Benefits and Perks

  • 💰Competitive salary & equity (90th percentile of the market worldwide): The salary range will vary from €55k to €89k. The range depends on the cost of living (example: Bucharest, Romania vs. Paris, France) and your experience (from L2 "Software Engineer II" to L4 "Senior Software Engineer"). 📣Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
  • 🏖 5 weeks of vacation
  • 🍼Paid parental leave (16 weeks)
  • 💻Latest MacBook Pro or equivalent
  • 🩺Complimentary private health insurance (we use Alan)
  • 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
  • 🍴Personal credit card to buy lunches during the week
  • 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
  • 😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

    • Interviewing Process

  • Meet our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position, and we get to learn more about you.
  • Coding challenge using the platform HackerRank. The challenge lasts 1 hour and contains 2 questions focused on problem-solving, data structure, and algorithms.
  • Meet your manager. They will dive deeper into your working experience and talk technical related issues and get to know each other, of course.
  • Live Coding Challenge w/ Team. The Team and you will walk through a few exercises to get a better understanding of your work style and approach.
  • Meet Alex, CTO, and co-founder at Gorgias. This is an excellent time to ask difficult questions and see if we are a good match for you!

    • Engineering Team Culture

    Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

    You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

    We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

    Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in 2019: TechCrunch Article ←

    • Raised our Series B for $25M in 2020: TechCrunch Article ←

    • Raised our Series C for $30M in 2022: TechCrunch Article ←

    • We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

    • We have a 4.8 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

    Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

    Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

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