This position is no longer available.

Technical Support Engineer

Permanent contract
Paris
Salary: Not specified
No remote work

Front
Front

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The position

Job description

As a Technical Support Engineer at our EMEA Headquarters in Paris, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we’d love to get to know you.

What will you be doing?

  • Providing customers with delightful experiences by helping them resolve technical issues
  • Mastering Front’s product capabilities and serve as a technical subject matter expert for our support organization
  • Participating in testing of new and updated features.

Preferred experience

  • Product mindset – we’re a product company on a mission to“advance how people work”
  • Strong technical and troubleshooting skills
  • Experience providing technical support for cross platform products (web,iOS, Android, etc.)
  • Ability to remain calm, composed and articulate when dealing with tough customer situations
  • Full professional English proficiency

Bonus

  • Experience building internal process to scale a support team
  • Experience with the following systems: HTTP, HTML, REST, email, MySQL, Node.js would be a plus

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