Forest Admin

Forest Admin

Technical Support Engineer

  • Permanent contract 
  • Salary between €45K and €65K
  • Paris

The company

Forest Admin

Forest Admin

  • IT / Digital, SaaS / Cloud Services
  • From 15 to 50 employees

The job

Technical Support Engineer

  • Permanent contract 
  • Paris

About

Forest has been designed to help developers save time and to provide business teams with a tool tailored to their operations. We’ve developed a “back office as a service” allowing any web-based company to skip all the design, development and maintenance of their back office.

How big is the market? All apps need a back office, which means we can have an impact on virtually … all web related businesses! We’re currently on-boarding more and more fast-growing companies (ex. Qonto, Heetch, Carbon Health…) at an incredible pace and are looking to accelerate our expansion.

Our product is deeply technical and requires that we deal with and integrate many stacks and development frameworks. It keeps us in constant touch with other developers from great companies, which is why we consider it essential that all of us in the team are able to “speak code”.

As our first employee in the role we’re looking for a strong profile to take full ownership of our customers’ technical support

Forest Admin
Forest Admin
Forest Admin
Forest Admin
Forest Admin

Job description

You will act as the technical point of contact for clients and Forest Admin business teams (CS, Sales, etc.) to help deliver a fast and efficient resolution to technical issues or questions raised by customers during their onboarding and the life of their projects.

  • Managing and resolving support issues with a high degree of technical complexity.
  • Creating technical content to demonstrate best practices and how-to examples (e.g. sample apps, code snippets, documentation, videos, etc.)
  • If there are technical limitations in Forest Admin that can be addressed via code (e.g. a missing feature, bug fix, etc.), you are encouraged to build elegant technical solution based on our framework

Preferred experience

Preferred Experience

  • 2+ years experience in a similar position ideally in a B2B SaaS environment
  • BS in an Engineering
  • Born problem solver
  • Strong prioritization and multitasking skills
  • Fluent in both French and English, with excellent verbal and written skills
  • Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply

  • Opportunity to take part in the creation of a new class of SaaS products
  • Exciting time to join a fast paced startup
  • Competitive salary
  • Equity
  • Strong company values and team ethos
  • Cool roof-top offices located in the center of Paris (75009)
  • Great team events

Recruitment process

  • Preliminary call
  • Fit interview with our Solution Engineering team
  • Case study
  • Feedback and challenge meeting with our CEO

Meet the Forest Admin team

Forest Admin

Forest Admin

Technical Support Engineer

  • Permanent contract 
  • Salary between €45K and €65K
  • Paris
  • Add to favorites
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn