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Full Stack Developer - Customer Experience - CDI - full remote

Permanent contract
Paris
Salary: Not specified
Fully-remote
Experience: > 3 years
Education: Master's Degree

Forest Admin
Forest Admin

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Questions and answers about the job

The position

Job description

You will work with our customers and other Forest Admin teams (CS, Product, Sales, etc.) to help deliver the best Customer Experience.

  • Managing and resolving questions and support issues raised by our Customers, with a high degree of technical complexity.
  • Creating technical content to demonstrate best practices and how-to examples (e.g. sample apps, code snippets, documentation, videos, etc.)
  • If there are technical limitations in Forest Admin that need solving via code (e.g. a bug, a missing feature, etc.), you are encouraged to build elegant technical solution based on our framework
  • Gather customer feedbacks and improve the product based on experiments with customers
  • Thinking and building the upcoming Forest Admin features

Preferred experience

  • Experience in developing, releasing, and maintaining web and native applications within a mature team.
  • A strong knowledge of at least one Javascript front-end web framework
  • Knowledge about at least one cloud platform (Kubernetes, AWS..)
  • Solid understanding of web technologies
  • Passion about writing high-quality, maintainable and robust code
  • Ability to work with Git
  • A good culture fit (passionate - reliable - straightforward)
  • Hacker spirit: you love technical challenges, to prototype and to find creative ways to solve problems in the shortest timeframe.
  • Doer DNA: “Tomorrow” is not part of your vocabulary. You get shit done and hate procrastination.
  • Product Lover: you thrive for well designed UX and always focus on customers needs
  • Fluent in both French and English, with excellent verbal and written skills
  • Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply?

  • Opportunity to take part in the creation of a new class of SaaS products
  • Stimulating experience with a high diversity of subjects (technical, product)
  • Exciting time to join a fast paced startup
  • Competitive salary
  • Strong company values and team ethos
  • Cool roof-top offices located in the center of Paris (75009)
  • Great team events

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