FairMoney

FairMoney

Lead Product Researcher

  • Permanent contract 
  • Lagos
  • 3 years of college
  • > 5 years

The company

FairMoney

FairMoney

    The job

    Lead Product Researcher

    • Permanent contract 
    • Lagos
    • 3 years of college
    • > 5 years

    This position was filled!

    About

    FairMoney is building the leading mobile bank for emerging markets.
    For most of the positions, it’s possible to join FairMoney remotely or in one of our offices: in Paris, Bangalore, Lagos, Riga.

    FairMoney is unique thanks to its international exposure (with offices on 3 continents) and its impact-driven mission: we bring financial inclusion to underbanked people in emerging markets!
    We give 10,000 loans daily (one every 8 seconds!) in Nigeria and India, and have banking operations in Nigeria, with over 1 million users

    We’re backed by international investors and raised close to €50m to support our development. We are a team of close to 200 people between Paris, Lagos, Bangalore, Riga.

    We value candidates who embrace our company values:

    Growth Mindset
    Grow yourself exponentially through hard work, curiosity and constant iterations

    Start with the client
    We are passionate, optimize for our users, care for our impact

    Talent has NO passport
    Talent is widely distributed across the world, we embrace adding different cultures, nationalities and genders to our team

    Discover our other values during your discussions with the team.

    Job description

    When it comes to building great products, the Product Research function is the first line of defence. The product researchers are the gatekeepers of the truth, keep the other team members honest about which problems need to be solved and ultimately are the ones which hydrate the funnel of work done by other stakeholders in the product development value chain - product design, product management, product engineering et al

    At FairMoney, we not only accept this truth - we embrace it.

    To that, we are looking for an experienced product researcher who has the below skillset & qualities and is eager to join a group of fellow missionaries who are disrupting the financial services industry in one of the last remaining frontiers of the world where technology has not been utilised to its maximum potential to boost financial inclusion: AFRICA!

    Preferred experience

    1. You have a strong understanding of human psychology & biases and use that as a foundation of your research.
    2. You believe in discovering real problems faced by real people & not stopping until you get to the heart of the problem. To be crystal clear on this, the opposite of this trait would be akin to falling in love with a shiny solution (just because its the new trend) and then trying to pigeon hole it back into a artificially created problem statement
    3. You are well versed in a wide variety of research methodologies & know which weapon to use from this arsenal basis the nuances of the problem statement: size & scope; tactical & strategic; formative & summative; qualitative & quantitative; et al
    4. You define, maintain & own the user research roadmap
    5. You see the big picture & without getting lost in details. This allows you to easily digest raw data from reviews, user feedback, customer support tickets, focus groups et al & come up with actionable recommendations.
    6. You can easily communicate (both in a written & spoken manner) your research discovery & then convey that as an actionable insight in an articulate manner
    7. You effectively collaborate with fellow Product Managers, Product Designers & business stakeholders. The operative word here is “Collaborate” which also means challenge unclear assumptions, help concretise diffused problem statements & ensure that if we get lost in our discussions, we reorient by putting the user’s interest at the locus of all decisions
    8. You know the right balance to strike between using data & your gut/intuition. But you do not always use the latter as an escape route to convince your stakeholders
    9. You are guilty of attracting talent :-) . This is important because you will need to recruit a team of product researchers to help us uncover even more deep insights about our users across the different business units at FairMoney
    10. Despite all of the super powers, you have no chip on the shoulder & are fun to work with.

    Preferred background & experience:

    • 5+ years of consumer research experience with proven success in building consumer facing products in emerging markets
    • Prior experience building mobile first, Fintech products (lending, savings, payments, investments, insurance & remittance)
    • Masters degree in fields like human psychology, Human Computer Interaction etc., would be added advantage

    Recruitment process

    Stage 1: Experience/Background/Deep dive in the research function with Rohan (45 minutes)
    Stage 2: Technical Assessment
    Stage 3: Assessment de-brief of ~ 45 minutes with Rohan, CPO
    Stage 4: Interview with members of our design team
    Stage 5: Interview with one more PM
    Stage 6: Cultural Fit Call with the CEO/C-Suite

    Meet the team

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