Working directly with the Executive Director Marketing & CX, you will be the voice of the customer; you will advocate for our customers and bring their voices to the core project team and to the decision-making committees.

Key responsibilities:

· Identify and collect needs for customer intelligence.

· Implement the CX strategy by working with CX agencies and proactively liaising with other team members.

· Select, set and monitor CX tools/ best practices.

· Ensure clients’ feedback are collected and make sure analysis is shared internally.

· Map customer journeys.

· Brainstorm solutions for customer issues.

· Ensure the monthly delivery of the Voice of the client report as VOC Champion.

· Spread CX vision and knowledge across the organization.

· Deliver competitors analysis and organize competitors ‘safaris’.

· Deliver market studies working with external suppliers

Education:

· Master’s in marketing & customer experience
· Master in consumer behavior & social sciences
Professional Background:
· Experience in product management
· Experience in CX is a plus.

Skills required:

· Customer Experience and data driven.
· Analytical skills.
· Agencies’ management.
· Ability to work in a matrixial organization.
· Communication skills.

Languages:
Native French and Excellent verbal and written communication skills in English

Entretien RH
Entretien Manager