This position is no longer available.

Client Relations Manager

Job summary
Permanent contract
Paris
Salary: Not specified
Starting date: November 03, 2024
Occasional remote
Experience: > 3 years
Skills & expertise
Generated content
Programming languages
Public speaking
Business planning
Teamwork

ETS EMEA
ETS EMEA

Interested in this job?

Questions and answers about the job

The position

Job description

Reporting to the Regional Director for Western & Southern, the CR Manager will be responsible for developing client relationships and reaching target volumes of the TOEFL iBT program in France. The CRM will play a pivotal role in enhancing the visibility of the TOEFL test among educational institutions and increasing test volumes.

Main duties

As Client Relations Manager, your missions will include:

Business Development

  • Actively support demand generation in country

  • Increase visibility and volume of the TOEFL test in country

  • Support and Recruit TOEFL iBT Test Centers in the region

  • Develop partnerships with institutions

  • Gather, analyze and report market intelligence, trends and developments,

  • Communicate client needs

  • Act as the liaison for partnerships in the region

  • Achieve sales target

Client Relationships Management

  • Maintain and develop relationships with B2I (Academic Institutions, Language Schools, Agents) in country.

  • Develop strong working relationships with government organizations with influence on higher education policies.

  • Conduct presentations to clients face to face or via webinars and represent TOEFL at industry conferences.

  • Visit Higher Education institutions, language schools and partners using ETS’s assessment tools

  • Ensure that TOEFL products and features are recognized and preferred by targeted institutions

  • Manage client inquiries and resolve issues in an effective and timely manner.

  • Understand the needs and challenges that higher education institutions are facing related to languages and English in particular

This is a full-time position based in Paris.

Why ETS EMEA?

  • Join an international company with a meaningful mission, leader in the language assessment industry

  • Be part of a multicultural & very open-minded Team

  • Lots of possibilities to grow in many regions of the world and in a fast-paced environment

  • A hybrid work model: complete flexibility to work from home or in the office

  • A strong culture encouraging initiatives, based on trust, teamwork and ownership


Preferred experience

Preferred experience / Education / Job requirements / Skills

  • University Degree in Business Administration or Marketing

  • A Post-graduate degree is a plus

  • At least three years of experience, including: Experience working in or with institutions of higher education, in a multicultural and multilingual environment, and in sales and business development in a rigorous sales environment.

  • Ability to make public presentations

  • Travel availability

  • Organizational skills, flexibility, taking responsibility and being able to work in a dynamic team

  • Flexibility and relationship-building, interpersonal skills

  • Awareness of higher education system

Languages required

  • Fluent in French & English, both verbal and written

Recruitment process

  • Interview with the HR Team

  • Interview with the Manager

  • Check references

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service”.