• Contract: permanent full time
• Location: Toulouse (31), partial remote is possible
• Business travels : 10%

The training team is part of the Field Services team, made of 40+ members worldwide. In order to speed up its development and increase its capacity to train and onboard industrial partners, EasyMile is looking to reinforce it with a manager profile.

You will be in charge of streamlining the training contents and processes, and ensure it articulates smoothly with EasyMile products development, validation and deployment processes:

• Define, coordinate and implement the Product Training roadmap for the short / mid / long terms
• Build and maintain the training materials for the different training activities, interact with the technical and field services team to define contents, programs and evaluation means
• Improve the training processes and training means, to ensure a better efficiency and mastering of the activity; specify, setup and deploy new means and new tools
• Participate in improving the integration of the training process with EasyMile’s product development cycles, for vehicles and software; improve interactions between products releases and training materials; anticipate impacts on training programs of new product releases
• Participate in managing the downstream impact of new product releases : update technical documentation platform with the tech writers, build training plans, schedule refreshers, …; communicate to all trained personnel about new releases and product features
• Participate in the administration of the training activity : verify training sessions, validate certificates, plan refreshers, perform random interviews to evaluate training level, keep training dashboards up to date and report training statistics
• Provide trainings on EasyMile products internally, or to our customers, partners, VARs, in France and Europe mostly, and on different products (vehicles, software, process…)
• Interact with operational teams and management to provide statistics, report and track issues, relay customer feedbacks…
• Interact with EasyMile industrial partners, and customers, to setup, deploy and improve new training contents,
• Contribute to processes and best practices continuous improvement and update of appropriate documentation

There is no typical profile at EasyMile, we all come from different backgrounds and that is what makes us strong! Don’t hesitate to apply if you are motivated and interested by innovative transportation and technologies.

• Previous experience in a training role or activity
• Proven experience as a trainer in a technological field, with a good training track record
• Preferable previous experience as a team manager
• Interest for technology and ability to learn quick to embrace EasyMile’s technology
• Team player, positive attitude, concise and reporting prone
• Ability to work effectively in a multicultural environment
• A commitment to knowledge, thoroughness, and customer satisfaction
• Proactive and source of proposal
• Focussed on customer and customer satisfaction
• Good written and verbal communication skills,
• Perfectly fluent in written and oral English

• 30 minutes call with the recruitment team
• Meeting with the team, technical tests
• One hour interview with the manager and the recruitment manager

All our offers are open to people with disabilities and all genders

By applying to this offer, you consent that your personal data (including but not limited to your first name, surname, phone number, email address, and resume) will be processed by EasyMile during the whole recruitment process in compliance with all applicable law including the General Data Protection Regulation UE 2016/679. You can exercise your rights at privacy@easymile.com and, if appropriate, make a complaint to the national authority on data protection (cnil.fr).

En candidatant à cette offre, vous acceptez que vos données personnelles (telles que nom, prénom, numéro de téléphone, adresse mail, et CV) soient utilisées par la société EasyMile pour et pendant toute la durée du recrutement, en conformité avec la règlementation applicable, et notamment le Règlement général sur la Protection des Données UE 2016/679 . Vous pouvez exercer vos droits auprès d’EasyMile à privacy@easymile.com, et le cas échéant, introduire une réclamation auprès de la CNIL sur cnil.fr.