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Didomi
Didomi

Customer Success Manager (Enterprise) - Hybride

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 5 years
Education: Master's Degree

Didomi
Didomi

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The position

Job description

Didomi is an innovative French company that develops a SaaS platform for privacy management. We help our customers be compliant with their regulatory obligations, in particular with the European Data Protection Regulation (GDPR), and to build a relationship of trust with their customers regarding personal data.

Our solutions are designed to help data protection officers (CIOs, Data Protection Officers, Legal & Compliance officers) in their daily tasks regarding privacy management. We work with leading brands like Deezer, Orange, Le Bon Coin, Harrods, l'Equipe, France TV…

We recently raised 40 millions dollars in a Series B.

Missions / Customer Success Management

  • ‍Manage our Enterprise Accounts (1500 - 15000 MRR)
  • Navigate complex organizational structures to establish and maintain close relationships that facilitate usage and success with Didomi’s technology
  • Work with our onboarding team to ensure a seamless transition from onboarding to continuing support
  • Minimise churn and create customers loyalty
  • Develop solid relationships with users of our platform on a daily basis
  • Train new users and make them product experts
  • Ensure a high adoption rate (for example with operational and methodological training for key accounts)
  • Guarantee our proof of value (ROI): reports, calls, meetings, Business Reviews, workshops
  • Develop a deep understanding of Planhat technology to help create best practices for customer success (e.g. support the creation of customer best practices)
  • Design and present executive business reviews and strategic success plans for key stakeholders to demonstrate how tactical strategies are delivering positive business outcomes
  • Maintain a profound market and industry knowledge, including relevant stakeholders and decision makers in the industry
  • Help to collects feedback, review, study case (ambassadors program)
  • Be the Customer’s voice for improvement and development of new features
  • Answers our clients needs, questions, concerns
  • Identify portfolio development opportunities in partnership with the KAM team
  • Maintain a very high level of customers satisfaction
  • Onboard new joiners

    • Missions / Project Management

  • Manage our Enterprise Accounts and the long term account strategy 
  • Planning management, coordinate internal teams, internal / external communication
  • Be a functional expert of Didomi
  • Contribute to data interpretation on the platform

    • What we are looking for:

  •  Bac+5 (business school, law school, engineer school)
  • You have 3 to5 years of Customer Success or consulting experience 
  • Experience providing insights, building relationships with, and driving value to C-Level contacts with enterprise accounts in B2B environment
  • Experience building, analyzing, and interpreting customer data to influence stakeholder decision making
  • Client facing experience within a SaaS software company is required
  • Significant project management experience and/or formal certifications (PMP, Agile, etc)
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth within complex large organizations
  • You speak French and English fluently, an other language is a plus
  • You have excellent communication skills
  • You are energetic, enthusiastic, self-motivated, open-minded, client-oriented
  • You are autonomous, proactive
  • Knowledge of HTML, CSS, and JavaScript is a plus

    • Hiring process:

  • 1- HR screen with our Talent Acquisition Manager (20 min)
  • 2- ITW with one of our lead CSM (45 min)
  • 3- Case study with manager & one team member (30-45 min)
  • 4- Last itw with our CS Director (20-30 min)

    • WHat we offer:

  • Remote culture : Our main office is in Paris and we are a very distributed team with people working remotely in Europe and the Americas.
  • Benefits (Swile, Gymlib ..)
  • Nice office in the heart of Paris (Opéra)
  • Great team🤩

    • Want to know more?

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