Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions.

In the last 4 years, Diabolocom has experienced double-digit growth each year.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries.

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.

Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, SMS, ...), and to increase their own KPIs (NPS, leads conversion, revenue…).

Customer success stories: Carrefour, Essilor, Leboncoin, ManoMano, Meilleurtaux, SeLoger, Brink's, Mitsubishi Electric, Bouygues Immobilier, MeilleursAgents, La Poste...

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Account Management team to talk about this role. Here is what they say:

“This isn’t a typical Account Manager role!”

The Account Management team is a fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each of our clients has its own way of using Diabolocom’s solution and needs a tailored follow-up. Assisting our clients requires comprehension, troubleshooting skills, methodical thinking and good negotiation skills. There is no daily routine.

As an Account Manager, you will join the Customer Operations division and you will work in collaboration with Constance, Head of Customer Operations and alongside Ugo, Nathan and Orsola.

Your missions:

- You will manage a strategic portfolio at Diabolocom, and be able to quickly identify who will be our superstar clients tomorrow. You will have a key impact on Diabolocom’s growth

- You will be the main contact for our clients and will maintain excellent relations with them by offering them the best service together with the Project team

- You develop an action plan to expand our presence within your accounts by identifying and proposing expansion or upsell opportunities

- Because sharing is caring, we expect you to share your knowledge with your team!

You demonstrate the following skills:

· Strong communication and interpersonal skills with ability to build relationships with professionals of all organizational levels

· Strong problem-solving and negotiation skills

· Curiosity and autonomy

· Excellent oral and written communication skills in French and in English

Big plus:

· Fluency in German, Spanish or Italian

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

· Working in a stimulating environment with different issues to solve

· Building relationships with C-level clients

· Developing an account management plan for each of your account (upsell, crossell, negotiation and retention strategy)

Also, here is another list of what you’ll enjoy at Diabolocom:

· You’ll have a three-week onboarding to get to know our product, our teams and our culture!

· You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

· You’ll have first choice IT equipment 

· Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

. Remote friendly: up to 2 days per week

. Lunch vouchers: Swile card

· Team building events : Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎

· Be part of a company at a key moment of its growth, with lots of opportunities 🚀

· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

Does this opportunity appeal to you?

Let’s talk! We are curious people and can’t wait to meet you!

Recruitment process

Feel free to send your CV either in French or in English

-Initial video call with a recruiter

-Video call with Constance, our Head of Account Operations

-Meeting with the Team in the office

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.