dFakto

dFakto

Service Desk Operator

  • Internship (6 month(s))
  • Starting date:  
  • Etterbeek
  • 3 years of college

The company

dFakto

dFakto

  • Change Management, SaaS / Cloud Services, Strategy
  • From 15 to 50 employees

The job

Service Desk Operator

  • Internship (6 month(s))
  • Etterbeek

About

dFakto is a consulting firm specialized in transformation, performance and compliance through data-driven management.
Their innovative solutions facilitate decision making and accelerate the digital transformation of their clients.

Job description

As a service desk operator, you’ll be the first point of contact for customers and users of dFakto solutions, who’ve got problems or need for assistance. Those tasks include:

  • Respond to queries via a service desk interface
  • Provide technical assistance for questions and liaise with IT specialists if needed
  • Monitor infrastructures and create alert in case of problems
  • Follow up with customers to ensure full resolution of issues
  • Write administrative and budget reports
  • Execute commercial follow-up
  • Write, edit, and revise procedures

Preferred experience

  • You have a Bachelor degree and interest in IT solutions and technology
  • No previous experience is required
  • You have excellent command of French and English
  • You are proficient in the Microsoft suite and any other tool would be considered as an asset
  • You have the following skills:

    • Analytical mindset and critical thinking
    • Assertiveness: give the user confidence in the ability to solve the problem, to be able to deal with a user whose expectations are unrealistic
    • Thoroughness: to make sure the job is complete, that the problem is truly solved, the user satisfied, and the paperwork filled out
    • Enthusiasm: stay motivated, remain positive in challenging situation
    • Responsibility: to be able to take on the burden of a task, set oneself an objective and maturely follow it through to a successful conclusion without unnecessarily involving others
    • Empathy: to be able to put oneself in the user’s position to understand the nature of its difficulties
    • Communicative ability:

      • use the language well enough to ask the right sort of questions to solicit information about the nature of the user’s problem
      • Use the right register or phraseology so that the user can understand the solution as described without being alienated by technical jargon
    • Work well under pressure

Meet the dFakto team

dFakto

dFakto

Service Desk Operator

  • Internship (6 month(s))
  • Starting date:  
  • Etterbeek
  • 3 years of college
Questions and answers about the offer
  • Add to favorites
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn

We thought these articles might interest you

Get inspired with this selection of articles

How to write speculative cover letters

You've found your dream company. But there are no open positions. Should you give up? No! Use these tips to write a strong speculative cover letter.