Dataiku

Dataiku

Enterprise Customer Success Manager - London

  • Permanent contract 
  • London
  • Master's Degree

The company

Dataiku

Dataiku

  • Artificial Intelligence / Machine Learning, Big Data, Software

The job

Enterprise Customer Success Manager - London

  • Permanent contract 
  • London
  • Master's Degree

About

With its end-to-end platform, Dataiku is allowing enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration.

One of the most unique characteristics of their product is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through Dataiku they aim to empower people through data and democratize data science.

And they’re growing fast! In 2019, they achieved unicorn status, doubled in size, and opened new offices across the globe. 2020 looked no different as they announced a $100 million Series D in August! They now have more than 500 employees globally.

At this company no two days are alike but one thing never changed: Dataiku’s unique culture described by “Dataikers” themselves as open, fun and friendly!

Job description

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.

Drive Dataiku' growth as part of our Customer Success team

The Dataiku Customer Success Manager is responsible for serving a portfolio of large enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

Key Responsibilities:

  • Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
  • Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku’s Data Science Studio (DSS) & Services.
  • Help clients translate the business use cases they’re trying to crack into data science solutions.
  • Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with DSS.
  • Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production.
  • Implement customer engagement strategies including consistent Executive Business Reviews.
  • Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
  • Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.
  • Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources.
  • Collaborate with Marketing to grow library of customer testimonials.
  • Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team.
  • Stay current customers on Dataiku’s products, competitive landscape & data science trends.
  • Embrace & contribute to Customer Success team methodologies.
  • Core Skills & Talents:

  • Passion for serving large organizations and for data science.
  • Strong verbal/written communication & presentation skills; extraordinary listening skills.
  • Comfort establishing credibility with key customer decision makers & influencers.
  • Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
  • Strong problem solving & analytical skills; formulate solutions that deliver real business value.
  • Ability to recognize & maximize new business opportunities
  • Well organized; handle multiple accounts & assignments simultaneously.
  • A commitment to exceed goals that is internal, constant & self-imposed.
  • Qualifications:

  • B.S. or B.A. in business management, finance, economics, data science or similar study. MBA, Masters in Computer Science or similar degree preferred.
  • Working knowledge of databases and big data technologies such as Hadoop and Spark preferred.
  • Validated results in prior role.
  • At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
  • Ability to travel up to 40% of the time.
  • Expected Outcomes:

  • Increased depth & breadth of product adoption across customer accounts.
  • Identification of additional revenue opportunities for Dataiku Sales team.
  • High revenue retention with limited churn & downsells.
  • Verifiable customer proof points, references and case studies across customer portfolio.
  • High NPS & Customer Satisfaction scores.
  • Benefits

  • Opportunity to join Dataiku early on and help scale the company
  • Competitive compensation package, equity, health benefits, and paid vacation
  • Trips to Paris (our European HQ)
  • Opportunity to work with a smart, passionate and driven team
  • Dataiku has a strong culture based on key values: Ownership, Passion, Autonomy and Friendliness
  • To fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, doubled in size and opened new offices across the globe. 2020 looked no different as we announced a $100 million Series D in August! We are now more than 600 Dataikers globally. Spanning from Sydney to Frankfurt, Denver to London, geography (and remote work) doesn’t stop Dataikers from working closely together and sharing experiences. Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. 

    Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.

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