This position is no longer available.

IT Support Specialist EN/FR w/m

Permanent contract
Paris
Salary: Not specified
Starting date: September 04, 2022
Occasional remote
Experience: > 2 years
Education: BAC+3

DataDome
DataDome

Interested in this job?

Questions and answers about the job

The position

Job description

The team

Under the supervision of the IT manager, you will provide IT support for +100 users in 3 different locations (worldwide), supporting the growth of the company.

IT Management team is part of a larger +10 tech. team dealing with automation / devops and reliability issues.

You will be more specifically in charge of

Providing and supporting business initiatives related to hardware and software needs

- Manage company processes for employee identities and MDM,- Manage company laptops (win / mac / linux) and mobile devices (Android/IOS) fleets,- Order hardware when necessary (capacity planning) in close collaboration with HR hiring plan,- Asses new needs to promote appropriate processes and quality gates.

Guaranteeing smooth onboarding for new joiners

- Setup laptop following security policies,- Manage credentials and permissions lifecycle,- Provide onboarding training to employees.

Handling the frontline IT support, making sure all software and hardware issues are resolved in a timely manner with limited disruptions

- Manage day-to-day requests,- Manage incident and request for change communications,- Inspect and diagnose hardware or software issues.

Maintaining IT documentation and knowledge base

- Keep up to date the assets inventory,- Maintain & update the IT procedures knowledge base,- Contribute to self-learning knowledge base addressing common issues.

Preferred experience

We are looking for someone with:

  • A friendly approach with problem solver mindset and patience,
  • Good Communication skills in English and French (written & spoken),
  • A good sense of priority management,
  • Analytical and diagnostic skills,
  • At least 0 to 3 years of experience in IT support,
  • Knowledge or willing to learn Mac / Windows 10-11 / Linux environments,
  • Knowledge or willing to learn systems, networking and hardware.

Bonus points

  • You have a good knowledge with Gsuite / Google Workspace,
  • You have a good knowledge of Office365 applications,
  • You have a good understanding of operating system windows / mac / linux,
  • You have a good knowledge of hardware, laptops and BIOS configurations.

What we offer if you join our dream team

  • A stimulating work environment with passionate individuals and a first class R&D team creating a first class and innovative solution, making DataDome one of the strongest performers in the bot protection industry
  • A multicultural and diverse team with almost 10 different nationalities in the office!
  • A joyful workplace with many events throughout the year : annual offsite, summer and Christmas parties; one thematic aperitif per month, breakfast every Friday morning…
  • Amazing offices located Boulevard de l’Opera with a great view of the most beautiful city in the world!
  • A remote-first approach for the whole tech team
  • A Swile ca

Recruitment process

What are the next steps:

You x Talent Acquisition Manager : first interview and cultural fit

You x Manager: technical and cultural fit + Take-home technical challenge

You x Team: Presentation and review of your “technical proposal” with the team

You x Member of the leadership team - Discussion about Datadome vision and “raison d’être”

NOW you really met everyone Welcome to DataDome :)

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

Want to know more?