You will join our Paris team to manage our portfolio of clients in EMEA

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

• Qualified from a Business School with a minimum of 1-year internship experience or apprentice experience as an account manager ideally within the FMCG market
• Bi-lingual or native English and French: Dutch or other European language is an advantage
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Excel and Powerpoint hold no secrets for you
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel
• Experience in research and analytics companies appreciated but not mandatory

Inital call with HR
Interview with Head of Customer Success
Case study
Final interveiw with the co-founders