Under the responsibility of the Customer Success Director you will join our growing Paris team to manage our portfolio of clients in EMEA 

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

Recruitment process :

• Interview with HR
• Business case study
• Interview with Customer Success Directors

#LI-DAIM

• 2 to 5 years proven experience as an Account Manager or other commercial position (Category Manager, Trade manager, e-commerce …) for an FMCG manufacturer - this is a mandatory requirement
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Excellent level of English and French 
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)
• Dutch or other European language would be appreciated but not mandatory