Under the responsibility of the Customer Success Director and working from your home office within The USA you will join our growing American team to manage our portfolio of clients in the US :

• Onboard and train clients on the tool
• Analyze data to improve customer experience
• Handle and resolve customer requests, problems and questions
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimize customer churn
• Participate in events and forums

All your information will be kept confidential according to EEO guidelines.

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

• 2+  years proven experience for an CPG/FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly analytical, ability to utilize Excel and PowerPoint to conduct and present analytics
• Passion for service and customer satisfaction
• Bilingual Spanish is essential
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)