This position is no longer available.

Customer Success Director

Permanent contract
New York
Salary: Not specified
Fully-remote

NielsenIQ Group incl Data Impact and GFK
NielsenIQ Group incl Data Impact and GFK

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The position

Job description

Ø  Under the responsibility of the CEO, in Paris, and in close collaboration with the other CSDs in London and Paris, you will join our growing US team to manage our portfolio of clients in the US

Ø  Manage, coach, and develop a team of junior and senior US CSMs, driving team engagement and collaboration

Ø  Responsible for the commercial performance of the US CSM team: monitoring and ownership of renewals and upsell targets, managing team pipeline

Ø  Be the senior leader with key clients: lead key clients onboarding, developing networks across clients with a specific focus on senior stakeholders and ensure adoption of the Data Impact tool

Ø  Network to identify new needs from our customers and potential business growth

Ø  In charge of Data Impact’s quality assurance through close collaboration with other teams in the business (e.g. product team, client support team, scrapping team, etc)

Ø  Service development and innovation – Suggest and lead internal workstreams on automation and improvement of processes

Ø  Thought leadership: create content with insights, organizing webinars, etc

Ø  Participate in events and forums

All your information will be kept confidential according to EEO guidelines.


Preferred experience

ü  8 to 10 years proven experience for an FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)

ü  You have experience in managing people

ü  Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you

ü  Highly organized and able to multi-task

ü  Passion for service and customer satisfaction

ü  You are structured and analytical

ü  You have excellent communication skills

ü  Ability to work in a dynamic and fast-moving team

ü  Willingness to travel (post-Covid)

ü  Spanish would be an advantage

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