Junior Customer Success Manager, UK market (All Genders)

Permanent contract
Salary: Not specified
No remote work
Experience: > 4 years


Interested in this job?

Questions and answers about the job

The position

Job description

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries on the UK market from start to finish of campaign lifecycle.

Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following: 

  • Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams 

  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives 

  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) 

  • Ability to work on push to increase revenue on his/her portfolio 

  • Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports 

  • Collaborate with AdOps team to secure campaign delivery 

  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions 

Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

Additional Information 

  • Location: Paris (France) - Hybrid Framework
  • Start Date: Upon availability
  • Contract Type: Permanent

🔍Want to learn more about us:

For the France offices 

  • 🏡Hybrid Work Framework (4 types of remote work : Full office /Flex office (1 to 2 days remote) / Flex remote (1 to 2 days at the office) / Full remote + ability to work 3 month abroad)
  • 💰 Saving Plan Vivendi 
  • 🍼  Paternity leave or Coparental leave extended 

    🕶️  Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…) 

  • 🚀  Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
  • 🏥  High-end Health Insurance and Personal Services Vouchers (CESU)
  • ⛱️  Paid Time off – RTT and Saving time plan (CET)
  • ✅  Meal Vouchers – Public Transport and Bike refund 
  • 🎡 European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)  

Preferred experience

  • At least 2 years of experience in adtech, media agency or saleshouse on a similar position 

  • First experience with the UK market is appreciated 

  • Understanding of key notions in programmatic and digital advertising ecosystem 

  • Excellent organizational, interpersonal, and communication (written and verbal) skills 

  • Fluent in English and French 

  • Solid computer skills including advanced knowledge of MS Suite 

  • Ability to handle multiple priorities 

  • Strong analytical skills 

  • Problem identifier and problem solver 

  • Ability to function equally well independently and as part of a team 

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service”.

See all job openings