About Critizr
Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms. We have clients in more than 30 countries.
Critizr provides a SaaS solution which enables retailers and brands to put the customer at the heart of their business, starting from their local teams. Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels.
Our primary investors including 83North (formerly Greylock IL) have an impressive track record of investment including companies like AirBnB, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook. We currently employ over 80 people, and our team has been doubling year over year.
About the role
As a member of the Solution Engineer team, you will come to know our product better than anyone. Thanks to your deep knowledge of the platform, you’ll support the Sales, Customer Success and Product Teams to enable communication across these departments and solve complex challenges.
We will be counting on you to help carry out our vision of strong inter-team communication, leveraging cutting edge decision-making tools, revamping our internal processes and resolving customer issues in line with the company’s customer-centric vision.
What will your main responsibilities be?
Know the Critizr product inside and out. Be the first point of contact between departments and the product team to ensure our engineers can do the best work possible and that all departments understand the work we’re doing.Support the Sales, Marketing and Customer Success teams in understanding the product, troubleshooting any technical issues and evaluating feature feedback and requests. Collaborate with the product team: You’ll provide valuable feedback to the product team to help them deploy new features and gather customer feedback in order to improve the product roadmap.Speak on behalf of the customer: You’ll give insights and consult on the company’s strategic reflection by providing a customer perspective for the company’s strategic plan, product roadmap and go-to-market plan. Be an external point person: You will act as a source of product and technical knowledge for our clients. Design data tools: thanks to your superior analytical skills, you’ll be able to translate data into understandable terms that will support our teams in their mission.Process requests: You will be in charge of centralizing non-standard requests, re-formulating problems, elaborating solutions and writing functional specifications.Push our APIs: You will be responsible for documenting and being the evangelist for our Critizr APIs.Be a beacon of change: We will count on you to help our teams improve their tools and processes.Be a SaaS promoter: You will be a major asset for us as a SaaS ambassador, educating all those within your network on the benefits of SaaS and its applications.Who will you be working closely with?
You will be working with Gaultier, our rockstar Head of Solution Engineer, Mathias our Head of Data and Thibaut our CTO who await you to support you with your above missions. Souad and her Product Team will rely heavily on you to be their evangelist within the other teamsOlivier will be your point person for the sales team. He is a wealth of knowledge and is more than happy to show you the ins and outs of the sales process at Critizr.Martin will be your point person for the Customer Success team. He is passionate about Critizr’s customer-centric approach and will be the best person to show you the ropes. What skills and background are we looking for?
You have a bachelor’s degreeYou have at least five years’ experience in similar roles You speak English at a high levelYou have a passion for and expertise in SaaS environmentsYou are well-immersed in the web/digital cultureWhat personal qualities and soft skills are we looking for?
You are highly versatile, independent and adaptableYou are creative and innovative and love challengeYou love APIsYou are insightful with a keen eye for spotting potential pitfalls and areas of improvement You are naturally curious and always striving to learn new thingsYou are a motivated team player with excellent interpersonal skillsYou are one-part reactive and two-parts proactiveYou get along well with others and enjoy working with fun and friendly peopleWhat Critizr offers you
A front-row seat with a company that is changing the way multiple industries do business thanks to a best-in-class product and exponential growthA great team of professionals that are talented, fun, supportive, open, communicative that you can learn from and share withFun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU Tech start-ups?)International environmentAttractive salary package including excellent pension, health insurance and life insurance Open and inclusive working environment including flexible hours and parent-friendly options Great office located in a dog-friendly co-working space along with a network of other startupsThe office features regular events, Thursday happy hours and a great community.Regular socials and team retreats (Did you hear our last off-site was in a castle in France? We do cool stuff.)About inclusion
At Critizr, we value individuality. We are all unique and believe that when we put our heads together, we’ll achieve great things. We believe that with diversity comes innovation and the richest collaboration. If you are interested in joining our team, show us your skills and bring your true authentic self.
