About Critizr
Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms. We have clients in more than 30 countries.
Critizr provides a SaaS solution which enables retailers and brands to put the customer at the heart of their business, starting from their local teams. Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels.
Our primary investors including 83North (formerly Greylock IL) have an impressive track record of investment including companies like AirBnB, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook. We currently employ over 80 people, and our team has been doubling year over year.
About the role
Critizr is looking for an energetic and motivated marketing communications professional to join our marketing team, in Paris as a Senior Communications Manager.
This represents an excellent opportunity for someone who is passionate about SaaS software, customer experience and is looking for a compelling challenge.
What will your main responsibilities be?
Are you passionate about communications, content and social? Are you excited about having an impact as a communications expert at a growing tech firm that is transforming retail? Critizr is looking for an experienced Senior Communications Manager to drive outstanding B2B global communication programs in the fast-paced world of customer engagement.We're looking for a B2B communications professional who understands how communication delivers for the business impact through both promoting and protecting the brand and bringing our staff along the journey. We are looking for a forward-thinking professional who thrives on ideating with their peers and senior leaders. As a key member of our marketing team, you will collaborate across the organisation to build brand awareness, develop stories that promote the value of Critizr’s solutions, and bring customers into our pipeline.If you're an expert in B2B comms, dedicated internal and external storyteller, and a collaborative individual, who asks probing questions and delivers high impact work, this job is for you. This position presents a significant growth opportunity for someone who enjoys a fast-paced yet nurturing environment to have an impact and influence on the business both internally and externally is highly encouraged.What you'll do: Develop and execute an overall global corporate communications strategy that elevates and differentiate Critizr in line with business priorities.Manage senior leaders and executives on communications initiatives to ensure we deliver on business needs with key external audiences and, in the medium term, with employees.Ideate topics and themes that engage media and influencers including buying decision-makers, industry analysts and editors globally.Ensure our messaging is consistent, up to date, meaningful and impactful across all channels, geographies whilst preserving nuances to different audiences.Build our ability to react to the external environment to both capitalise on opportunities and mitigate risks.Manage public relations freelancers (short-term) to ensure high quality of thinking, work, and execution of global programs for the maximum return on our investment. Medium-term, you will establish the right structure (freelancers or agency, or in-house) to deliver the best results.Develop protocols and processes to drive greater efficiencies in how we operate with regards to comms, content and organic social.Measure success and business attribution.What skills are we looking for?
Experience:7+ years of professional experience in marketing, product or sales roles3+ years of experience in product marketing.Demonstrated experience in rolling out SaaS products and features to multiple markets.Master’s degree or equivalent required: ideally a qualification in marketing, product marketing or product management.Skills:Collaboration: As a product marketing manager you will have to work with teams across the organisation. This will often include Product Management, Sales, Marketing, Client Success.Excellent communication: You will frequently have to present new products and write engaging copy that tells the ‘story’ of products whilst being technically correct.Research: Crucial to gaining insight into customers and market dynamics. Analysis of data, analyst research, surveys and customer interviews will be part of this mix and you need to be well acquainted with these techniques.Understanding of marketing strategy and how product marketing impacts campaigns.A technical understanding of SaaS technologies and the ability to develop marketing assets that are technically correct.Fluent in French and [fluent or very comfortable] in English (fluent in both is a huge bonus).What type of personality and soft skills are we looking for?
Extensive communications experience in a corporate or agency environment with 2+ years working directly with senior leaders. In B2B or in the software industry.8+ years of professional experience with at least 5 years dedicated to comms.Experience building and executing international communications plans that engage a buyer audience and drive growth (reach, engagement, site traffic, leads).Effective communication with media, analysts, B2B influencers and employees.Demonstrated ability to influence at the executive level.Experience dealing with high-level business initiatives that have a large impact on the brand.Excellent writing skills including messaging, speeches and presentations, content and social media.Results-driven with a good understanding on how to measure the impact of communications at a business level.Self-starter who works well under pressure and meets tight deadlines. Flexible and resilient with an ability to think on the fly.What we offer?
A front-row seat with a company that is changing the way multiple industries do business thanks to a best-in-class product and exponential growthA great team of professionals that are talented, fun, supportive, open, communicative that you can learn from and share withFun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU Tech start-ups?)International environmentAttractive salary package including excellent pension, health insurance and life insurance Open and inclusive working environment including flexible hours and parent-friendly options Great office located in a dog-friendly co-working space along with a network of other startupsThe office features regular events, Thursday happy hours and a great community.Regular socials and team retreats (Did you hear our last off-site was in a castle in France? We do cool stuff.)About inclusion
At Critizr, we value individuality. We are all unique and believe that when we put our heads together, we’ll achieve great things. We believe that with diversity comes innovation and the richest collaboration. If you are interested in joining our team, show us your skills and bring your true authentic self.
