Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms. We have clients in more than 30 countries.

Critizr provides a SaaS solution that enables retailers and brands to put the customer at the heart of their business, starting from their local teams. Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels. 

Our primary investors, including 83North, have an impressive track record of investment including companies like Airbnb, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook. We currently employ over 80 people, and our team has been doubling year over year. 

We are looking for a skillful and enthusiastic product documentation professional to join our team, in Paris or London as a Technical Writer (software). Reporting to the Product Marketing Team, this role will be responsible for creating and maintaining high-quality content for technical and non-technical audiences.

This represents an excellent opportunity for someone who is passionate about SaaS software, customer experience and is looking for a compelling challenge.

RESPONSIBILITIES In this role, you will:

Manage all aspects of the documentation process—from planning to content maintenance

Work collaboratively with internal and external stakeholders to develop content and learning modules that strengthen,  internally, and externally, the understanding of how our products function

Write and edit end-user and internal-user content describing our products

Imagine and create learning modules for the readers of the product documentation, with a view to help them strengthen their knowledge

Collaborate with Product Owners and Software Engineers to optimise and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality

Work directly with Product teams and development to produce world-class knowledge base articles that are used by a wide audience (roles, interests, responsibilities)

Initially, the focus will be on non-technical audiencesUse writing expertise and attention to detail to evaluate, uphold, implement, and evangelise documentation standards that reflect the voice of Critizr

DESIRED EDUCATION & EXPERIENCE

Experience required

6+ years of professional experience in various roles (it doesn’t have to be all in product documentation)

3+ years of experience as a  technical writer for software documentation or product documentation manager for a software company

Experience working on product documentation and learning modules for product marketing, end-users, internal teams

Experience collaborating with diverse stakeholders to define and manage terminology and content

Experience working with style guides

Experience managing multiple schedules and projects

Experience managing content in a CMS

Skills

Collaboration: as the Technical Writer you will have to work with teams across the organization, especially product owners, sales enablement but also directly with individual contributors in sales, client success and marketing to understand their needs

Excellent communication: you will create documents and other media that describe how our products work to non-technical audiences, in a way that is accessible, engaging and technically correct

Experience working at a SaaS company and working with SaaS solutions

Education Bachelor’s degree or equivalent required: ideally a qualification in software engineering, product management or content

OTHER REQUIREMENTS

Curiosity: you possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience

Customer-centric: you have the ability to put yourself in the sales/CS/client’s shoes and apply this empathy to continuously improve the documentation and assets designed to help audiences understand our products

Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company

Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven

Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines

Collaborative team player combined with the ability to work independently

Passion for making the difference, interest in our ability to have a social impact in the world of retail

Fluent in English (fluent in French, in addition, would be a bonus but not required)

REPORTING LINE

Reports to the Head of Product Marketing

WHAT CRITIZR OFFERS YOU

A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growthA great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share withFun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in the top 100 of EU’s tech start-ups?)An international environmentAttractive salary package including excellent pension, health insurance and life insuranceOpen and inclusive working environment including flexible hours and parent-friendly options