We are looking to hire an Engagement Manager as part of our Customer Success team.

RESPONSIBILITIES

As Engagement Manager, you will play a vital role in Critizr’s exponential plan to deploy our solution. You will join a team of highly talented professionals to achieve ambitious, but realistic, goals.

In this role you will:

• Assess the customer’s needs, identify customer requirements, and develop coherent project plan

• Partner with the sales manager, provide support to close the deal and be responsible to write the Statement of Work to document Critizr engagement

• Ensure fulfilment on the contracted deliverables, overall business value of the engagement in conjunction with Customer Success Manager and Local Success Manager

• Provide deployment best in class to maximize customer success (retention and future growth)

• Accelerate outcome and remove blockers to ensure engagement success

• Understand impact of potential changes, key project risks/issues and take appropriate actions to mitigate risks and escalation with customer

• Be facilitating access to complimentary resources outside of Critizr Customer Success team in the context of the engagement

• Responsible of Critizr’ commitment to delivery excellence across all your project portfolio

DESIRED EDUCATION & EXPERIENCE

• Strong and proven experience on driving onboarding activities in the context of a SaaS solution

• Strong experience to manage multiple projects at the same time, great organizational skills, and experience in managing projects

• Proven experience in scoping, proposing, and recommending approaches leading to deliver high customer satisfaction

• Good experience in a customer service role, professional services organization

• Exposure or good understanding of customer journey is a plus

• Ability to drive customer, communicate effectively with customer in an international environment

• Fluent written and verbal English

OTHER REQUIREMENTS

• Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

• Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

• Ability to maintain strong working relationships

• Collaborative team player combined with ability to work independently.

• Sound and practical business judgment.

REPORTING LINE

In this role you will report directly to Engagement Management Director

WHAT CRITIZR OFFERS YOU

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in top 100 of EU tech start-ups?)

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options