Crédit Agricole CIB
Crédit Agricole CIB

Head of Capital Market Backoffice - CASPL

Permanent contract
Mumbai
Salary: Not specified
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Crédit Agricole CIB
Crédit Agricole CIB

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Questions and answers about the job

The position

Job description

  • Manage Back Office teams to ensure that the daily capital markets transactions are processed and settled and delivered smoothly and efficiently.

    - Pay attention to potential operational risk and work on the preventive measures.

    - Introduce new measures to automate work processes and in response to market changes.

    - Work towards a zero operational error environment.

    - Engages in direct customer contact to ensure quality and timely services in transactions processing and inquiries are provided.

    - Recommend on resource allocation to achieve operation efficiency, participate to recruitment and all Human Capital actions for CMB.

    - Ensure the management of the teams (animation, recruitment, trends, definitions of goals, appraisal, training. Ensure strong team cohesion and implement Human Capital actions for your perimeter.

    - Maintain high level of co-ordination between regional back offices.

    - Participate to global, regional and local projects such as new information systems, new activities development, innovative solutions etc…

    - Ensure the change management related to various transversal projects and actions plans defined

    - Propose actions or processes reviews to improve efficiency and security of trades processing

    - Improve the Permanent Control supervision on the perimeter.

    - Develop an effective reporting to the Head of Capital Market Operations and the global head of Back-Offices.

    - Communication
    Key Internal Contacts

    Back-Office, Front-office, Middle-office, Legal, Compliance, IT, Accounting

    Key External Contacts

    Clients, Brokers and counterparties for confirmation and settlement issues

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