Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad

In a few words - Who you will work with

Reporting to Agathe (Manager, Customer Success France), you will lead a team of product experts who serve as a reference for customers around the optimal use and adoption of the Contentsquare platform. You will work closely with other internal teams (Customer Success, Sales, Customer Experience, Product) as well as collaborate daily with our 3 other Solution Expert Leads (Anaëlle, Laurène, Annie).  

About your team

The Solution Expert team is accountable for driving product adoption and building relationships with key end-users to deliver enablement programs tailored to their business initiatives, objectives and defined use cases. Solution Experts partner closely with Success Managers to help translate customer objectives into platform use cases. This team also serves as a bridge between Product and Customer Success teams to advocate on behalf of customer needs and help ensure that the roadmap is aligned with client requests and expectations.

About your role

The Team Lead Solution Expert is responsible for training, hiring, developing and nurturing a team of high-performing Solutions Experts. In this role, you are responsible for the delivery & results of your team, including value delivery, prioritization, project management, and relationship-building. The role involves managing a team of talented and expert people. The team has been over performing for the past year and half. We are looking for someone to continue this momentum and bring additional value from their experience in digital analytics and CRO, and knowledge of main client KPIs. 

People Manager or Individual Contributor?

The Lead Solution Expert is a player coach role, where you will spend 40% of your time working with clients and the remaining in a managerial capacity.

What You’ll Do:

What You’ll Need to Succeed:

Why you should join Contentsquare

- Our clients, partners and investors love our industry-leading product

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact

- We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

We offer many benefits in various countries -- ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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