What does a Senior Customer Support Manager at CoderPad do?
We are hiring someone to manage a team of customer support representatives (currently only one in the US), sets goals and objectives, and provides support and guidance. As well as acting as an individual customer support contibutor in EMEA - waiting for the customer support team to grow.
This is a multi-faceted opportunity to work with a modern technology platform and directly with both tier 1 CoderPad customers (e.g. Netflix, Slack, Shopify) and our internal teams across Product, Engineering, and Sales/Customer Success. We will look for your feedback to improve the product and customer experience.
Coming in on the ground floor, our processes are still being fine-tuned. You’ll get to help build them and impact the future of the Support organization. You must be comfortable working in a fast-paced environment where priorities may change, and your day doesn’t go as planned. If this sounds like you, we encourage you to apply!
This role reports to the EMEA VP Product who is based in France . We therefore need someone who can work a few overlapping hours with 8:00am-5:30pm PT.
Missions
More than just skills, first and foremost, we are looking for personalities! But here’s what you’ll need to boss your job:
Successful Experience:
Work environment/Compensation
These companies are also recruiting for the position of “Customer Service”.