As a key player within the Customer Success team, you will have to manage the technical implementation (integration with interfaces) of BuyCo with our customers and their partners (Freight Forwarders).

• Coordinate integration projects with BuyCo customers and Freight Forwarders
• Act as a bridge between onboarders/clients and the R&D/Product teams

• Drive technical implementation projects in collaboration with an onboarder/project lead

  • Frame and follow each step of the initial implementation between BuyCo and other tools, with all stakeholders (technical kick-off, technical specifications, project monitoring, quality control, migration management)
  • Equip the Customer Success team for them to be able to drive simpler integrations with resources, documentation, and processes
• Collaborate with the Product team for them to prioritize clients’ needs and fine-tune features specifications
• Create, maintain and enrich our knowledge database. Ensure the availability of information and resources to all internal and external stakeholders
• Train the Sales and Customer Success teams on all features of the product related to integration

• You have a significant level of experience (minimum 5 years) in integration project management in a B2B environment
• You’ve already successfully integrated a TMS (Transport Management System)
• You are able to drive a project from start to finish, manage your stakeholders efficiently and coordinate all tasks of an implementation
• You have a strong appetite for technical and digital solutions and you perfectly master the solution after a training phase
• You have good listening skills and the ability to adapt your responses to customer needs; you like to explain with pedagogy, calm, seriousness, and preciseness
• Fluent in English, written and spoken; French and Spanish are a plus
• You have a taste for challenges, determination, and endurance and are a great team player
• You contribute to the collective intelligence and to the increase of the technical knowledge of the company

1. HR Phone screen
2. Hiring Manager interview
3. Case study
4. Final interiew with a founder