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Customer Care Officer UK & FR (open to young graduates)

Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: < 6 months
Education: Master's Degree

Bloomflow
Bloomflow

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Questions and answers about the job

The position

Job description

Mission:

We are looking for a talented candidate to support our portfolio of large international clients to make sure that they achieve their goals with our platform. You will be responsible for supporting our customers on a daily basis by analysing and answering technical questions, configuration requests, feedbacks they may have about our solutions. You will play a key role to ensure optimal customer satisfaction, and you will work closely with our Customer Success team to support our clients to get the most value from our platform.

Main roles and responsabilities

  • Answer incoming support requests from clients
  • Qualify the urgency and impact of client requests
  • Support our clients in the functional use of our platform
  • Ensure the handover to the technical teams by providing the right level of information to handle the most technical cases while ensuring coordination with the Customer Success Manager
  • Support Customer Success Managers in the follow-up of strategic calls
  • Contribute to the capitalization of knowledge by identifying recurring themes
  • Regularly update the product knowledge base
  • Write tutorial articles for our customers
  • Identify communication and training actions to reduce the volume of requests
  • Define support KPIs, set up activity reporting
  • Contribute to customer satisfaction and loyalty

Preferred experience

Skills and talents

  • Masters degree
  • You have ideally a first experience in Customer Service or Support in a web, tech or startup environment in SaaS or you are a young graduate with internship experience
  • Fluent in French and English
  • Excellent communication skills - ability to provide clear & concise guidance through emails, over the phone
  • You know how to adapt to any situation and to any interlocutor. For this, you will also need passion, autonomy and patience
  • You are comfortable managing multiple tasks and issues at once
  • Positive, solution-oriented mindset and team spirit are the basis of your approach

What we offer:

💰 Attractive Compensation:

Competitive package
Stock options granted
Restaurant tickets (Swile)
Attractive health insurance
Public transportation reimbursement

🚀 Business Impact and Career development:

Be at the heart of our EMEA expansion
Work with large international companies
Be exposed to the latest innovation trends and solutions shaping the world of tomorrow
Evolutions opportunities in the Customer Success Team

🌱 Work environment:

2 days remote work per week possible
Work in comfortable and modern new offices in the heart of Paris (Sentier)
Benefit from close relationship and regular feedback sessions

☀️ Benevolent Culture

An agile, ambitious, and very supportive international team
A benevolent culture with a strong and passionate work environment
Regular team events (team buildings, afterworks, conferences etc.)
Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones


Recruitment process

  • Interview with our head of Customer Success: discussion about your experience and the role
  • Case study & debrief: perform a case study and show your talent
  • Final interview: meet our VP of Sales and one of our co-founders
  • Offer !

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