About BlaBlaCar
BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.
Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.
We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.
Your Mission
- Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Answering member's messages in a timely manner- Providing users with guidance and support through various channels (tickets, chat & phone) on a high
- Ensuring a quality level (we offer a 100% response service)
- Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within BlaBlaCar community
- Reporting technical problems in the platform
- Gathering member's feedback and communicating it to the Tech Team Improving the overall member experience- Reporting to your manager
Your Qualifications:
Previous experiences in customer serviceExcellent communication skillsFluency in written and spoken Dutch (native) and proficiency in EnglishAbility to prioritize busy workloads while fairly balance our business and member's needsStrong ability to work on his own while being dynamic, committed and open to a fast pace and changing environmentStrong knowledge of the internet ecosystemBe humble, structured, organized and motivated by innovationEnjoy working as a team-player and sharing and learning from othersYou have a results-driven and impact-oriented mindsetNice to have: A prior experience using the service as a driver and/or a passengerNice to have: Proficiency in written and spoken FrenchThe role is open to remote from France If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
Conditions:
Fixed term contract of 6 months (Renewable)Working schedule of 35 hours per week Home office is allowed. There will be at least one working day/per week in the officeWhat we have to offer:
🌎 An international environment: over 35 nationalities across 7 countries: France, Germany, Spain, Ukraine, Russia, Brasil, Poland.💡 Opportunities to learn: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, International Weeks to mingle with other offices, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.🚀 Innovation: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.🌱 Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.💜 People-first: wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (when the sanitary conditions permit it) or meme battles on Slack.🧭 Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.We offer benefits that have a positive impact on you and our society, just like our product!
We are flexible - We adapt to your needs:🏠Full remote possible within your country of employment💵14 € gross hourly🚗Relocation package & visa supportWe are impactful - We shape our future together:
📈Equity for all program🌳Company events like the impact day & coding nights💻Learning possibilities through trainings, mentoring, internal development programs, and events.🚌Free carpooling and bus ridesWe care - We care about you and your needs:👶1 month additional parental leave 100% paid🌴25 vacation days per yearOf course we also cover the basics like transportation, healthcare, meal plan, etc.Interested in joining the ride? Here’s what your hiring journey will look like:
a 30 minutes interview with your future managera fully remote exercise to evaluate your technical skillsa 60-min video-call with your future manager and the operations manager to discuss your exercise and to get to know you.BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
