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Back Market
Back Market

Business Data Analyst Intern (Customer Experience)

Internship
Paris
Salary: Not specified
No remote work

Back Market
Back Market

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Job description

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

Working within the Global Customer Care team, you’ll have a key role in bringing data, facts and insights to our decision-making process

The team is made of 7 people sharing the same passion for scale-ups, gathering various skills from Data, Ops, and Tools. The Data Analyst and Data Analyst Intern support the Care department in any kind of data-driven projects. You will participate in the growth and success of BackMarket by ensuring the performance of Customer Service through accurate monitoring and implementation of improvement actions.

As a member of this team, expect to be exposed to various Cost and Performance topics related to the 16 countries BackMarket operates in (data transformation, reporting, analysis, etc)

Your Mission (If You Accept It): 🥇

  • Monitor and control the operational and financial performance of Customer Care Operations (customer satisfaction, agent quality, time to solve a claim, speedness and service levels, cost per order/contact, etc.) ;
  • Build ad hoc analysis and tools for the teams to help them take strategic decisions and be more efficient in their daily work ;
  • Participate in the launch of new Customer Care projects by providing the necessary data for the launch ;
  • Understand how to improve the customer experience through data to actively participate in the Customer Care project roadmap ;
  • Actively participate in the weekly review of the department's performance.

    • You’re At The Right Place If: ⭐

  • You're studying a program related to Business and Data 
  • You want to live the unique experience of a fast-growing startup with an international scope
  • You have a solid foundation in data analysis: Excel, SQL, Tableau (or other dataviz software) have no secrets for you. If you have knowledge of Python, even better!
  • You know how to be autonomous and you know how to adapt to many stakeholders with various different jobs
  • You like to do concrete things and get your hands dirty
  • You are a fantastic team player, who is great to work with
  • English is a no brainer for you

    • About the internship:

    - Starting date is in January or February, 2023

    - Duration : 6 months (until end of June / July 2023)

    - Full-time internship

    - Location : Paris, France

    --> You must have an internship agreement provided by your current school

    Recruitment Process:

    - Interview (Video call on Zoom) with Julie, Talent Acquisition Specialist

    - Technical test (home assignement)

    Interview (Video call on Zoom) with Victor or Juliette, Data Analysts

    Interview (Video call on Zoom) with Lucas, Head of Customer Delight Performance & PMO

    WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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