Operational Excellence Officer Apprenticeship

Work study
Salary: Not specified
A few days at home
Experience: > 5 years


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Questions and answers about the job

The position

Job description

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.


About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.


At AXA Group Operations, we want to be recognized in three fields of action:

·       State-of-the-art Data Technology to drive customer experience

·       State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

·       High-Performing Global Team for stronger partnerships with AXA entities


Job position pitch


If you are collaborative and solutions oriented, if you are thrilled to work with various professional stakeholders on strategic topics, if you are eager to join a large international organization and if you want to explore, learn and develop, then this job is made for you !



Where will you be in the organization?


The division


Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.


The department / team


You will join the Corporate Functions Global Products department. In its “IT for Business” duty, our department designs, builds and operates end user global applications in the domain of Corporate & Support Functions, organized in 24 products within 6 lines of products (Finance, Investment, Procurement, Risk Management, HR/Communication, Compliance).


Our main mission is to be the preferred partner of the Business families in Corporate Functions while ensuring excellence and consistency across our products in:

·       Implementing, operating and managing Group and/or Global Solutions

·       Delivering advisory services in answer to Business requirements and stakes

·       Leveraging a market leading right-shored delivery model

·       Continuously integrating customer centricity, efficiency, innovation & technology in our operating model


You will integrate a high performing team of ~200 experts, mainly located in France and Portugal (and supported by offshored managed services), with a strong focus on delivery, collaboration, commitment and value creation, where you will have the opportunity to learn and develop yourself in cutting-edge technologies and engage in activities that relate directly with business processes and functions, working together with the colleagues from the Group Corporate departments.



About the job


Job purpose


As an Operational Excellence Officer, your main objective is to ensure Corporate Functions Global Products department's operations are running smoothly and efficiently through fostering operational excellence thanks to the analysis of performance data and the coordination and follow up of transversal topics.

This role is central and pivotal in the department, requiring collaboration with all the teams of the departments and beyond (such as Finance, Process&Data, Procurement, Strategy...).


Main missions


Reporting to the department’s Operational Excellence Lead, your responsibilities will include:

·       The execution / support of Operational Excellence processes on:

o   Finance: Budget, actuals and simulations

o   Procure to Pay: Contracts and purchase orders

o   Order to Cash: Contracts and invoicing

o   Sourcing and workforce evolution

o   Compliance with Group Standards: Security, Audit and Operational Risk Management

o   Products KPIs: Roadmap, product catalogue, footprint, product performance tracking

·       Meetings Governance: Preparation and organization of meetings, decks, minutes, review and distribution of processes

·       Supporting and tracking the implementation of the new Target Operating Model

·       Data gathering, and compilation, treatment, reporting including through Power BI dahsboards

·       Other related Ad Hoc / New requests


Within our department, you will mainly interact with Product line managers, Product managers, and Operational excellence officers, to coordinate and centralize transversal activities related to the Products and implementation of the Transformation program.


Collaborating hand in hand with your manager/tutor you will also act as an entry point for other AXA GO departments including Finance, Markets, Transformation, Risks, etc.

Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde.  Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'origines diverses) et à promouvoir la diversité et l'inclusion en créant un environnement de travail où tous les employés sont traités avec dignité et respect, et où les différences individuelles sont valorisées.

Preferred experience

About you


We are looking for someone with the following experience and skills:




Ongoing +5 years degree in engineering or University

Experience in administration, operations, project management, or related field preferred


Technical skills


Knowledge of Microsoft Office (especially Outlook, PowerPoint, and Excel) required; familiarity with Teams, Office365, Power BI, and SharePoint preferred


Soft skills / transversal skills

·       Language:

o   French: Fluent

o   English: Fluent

·       Strong attention to detail, communication, and problem-solving skills

·       Ability to multitask, work under tight deadlines, and learn new tasks

·       Demonstrated ability to work independently and to track and report on task progress

·       Willing to learn and accept new challenges

·       Out-of-the-box thinking and innovation


What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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