Tech CRM Manager (f/m/x)

Everyone should hear well to live well. This is what we believe in at audibene, driven by the purpose of changing lives of our customers. And we need your help in this exciting journey.

We are looking for an enthusiastic Tech CRM Manager (f/m/x) who will take our customer journey projects to the next level! The core Tech CRM team is a full stack team (Tech CRM Manager, Software Engineers, Data Engineers, Salesforce Developer, QA Engineer) that consists of senior developers and team players. We are responsible for automating processes and building the infrastructure for an area that has >30% of revenue share. The projects we are working on have the highest impact on our business and the team is deeply connected with other tech teams in our company, often involved in multi-discipline-projects.

Your responsibilities

• Creation, maintenance and execution of campaigns, journeys, automations and processes
• Design and document technical CRM solutions based on business needs (including email, SMS and API connections)
• Daily administration, troubleshooting and technical support for the salesforce org
• Responsible for the effective run and ongoing support of the CRM integration platform based on Microsoft SQL data base
• Maintenance of users, profiles, roles and permission sets
• Train new and existing users on system functionality

Your profile

• Strong technical understanding of business and marketing processes
• Experienced in technical administration of CRM systems
• Salesforce Marketing Cloud (SFMC) even better :)
• Strong understanding of SQL, JavaScript, SSJS and HTML
• Close attention to detail and excellent analytical skills, able to explain complicated procedures
• Ability to quickly identify and integrate more efficient workflows and processes, find and fix errors

What we offer

• Impact: shape the growth of audibene from day one
• Growth: learn from our experts and develop your skills in our GROWTH program to push your career to the next level. €2k annual educational budget to learn new skills in areas that excite you
• Trust: experience a high level of autonomy and responsibility for rewarding projects
• Dynamic Environment: we are entrepreneurs, we encourage and support new initiatives, fast decision making and taking risk
• International team: work with open-minded and international colleagues that bring different perspectives to the table
• Events: join our regular team events (currently virtual), parties, and annual off-sites
• Work-Dog-Balance: We believe in the so-called Work-Dog-Balance, your best friend is more than welcome
• Flexibility: enjoy a flexible home office-culture