🦄 We are AssessFirst and we make success predictable!

Our mission: Disrupt the world of recruitment and change attitudes through our predictive recruitment solution. We are convinced that a person’s personality, potential and motivation are a much more powerful indicator of success than a CV or a degree. We are currently partnered with 3,500+ clients in over 40 countries and 2022 saw the prioritisation of bringing AssessFirst’s capabilities to the UK market.

Your goal: To be a product expert and to become a well-respected voice and guide for our users.

Your mission: Support your clients from A-Z in their adoption of AssessFirst and until their contract renewal.

Responsibilities:

• Lead workshops, training sessions and webinars to share our expertise to HR professionals
• Serve as a point of contact and maintain an excellent customer relationship (in collaboration with the Account Manager) for French and English speaking clients around the world
• Participate in continuous process development
• Develop new learning formats and improve existing ones

👉 To do this, you will:

1: Structure international client relationships and customer onboarding by:

• Welcoming new clients and understanding their needs
• Knowing the context, issues and problems of the client and understanding how AssessFirst will resolve these
• Providing efficient and easy-to-understand training on the platform, enabling the client to use the tool both internally and with their own candidates
• Recovering the necessary data to assess the collaboration
• Creating structured processes to ensure the client reaches their set objectives
• Ensuring the satisfaction of each user that you have accompanied ( assessed via sending satisfaction questionnaires)

2: Assess the client’s progression and achievement of objectives by:

• Monitoring the achievement of the objectives (via measuring training, implementation and level of use) that you set during onboarding
• After onboarding, conducting regular follow-up meetings with the project managers and the client’s decision-makers to assess the collaboration, ensuring that each person understands the benefits of the tool and the progress of the solution’s deployment
• Identifying any problems encountered by the client in using the tool and implementing corrective actions
• Analysing customer health by identifying (churn score), documenting (in the CRM) and working with multiple teams to mitigate disengagement risks and increase customer satisfaction
• Knowing how to share alerts once identified (to the AM and your manager)
• Tracking KPIs and presenting the numbers to the client
• Calculating the ROI of the collaboration: analysing the ROI so that customers get the maximum value from the solution and perceive the impact
• Providing customer feedback on the product (knowledge, UX design, product evolution etc…)

3: Build customer loyalty and identify development opportunities by:

• Working with the Account Manager to ensure the renewal and development of the customer portfolio by implementing strategic actions
• Presenting new functionalities that can respond to the client’s current use but also to potential new uses
• Knowing how to detect opportunities to develop the customer account: i.e new users, recommendation of prospective entities within the portfolio

Your future team:
Today’s team is made up of 16 great people around the world + a great manager, Noëlie.

What you’ll get from us:

• Autonomy! There’s a lot of space in AssessFirst, make sure to take it.
• A really dynamic environment: get ready, you need to follow our fast speed rhythm.
• Give meaning to your work. Reminder: We have the ambition to transform the world of recruitment! ✨
• Freedom: This is a full remote position 🏡 🏝️
• £35,000 basic salary + up to £20,000 in annual bonuses
• 25 days annual leave + bank holidays
• 7% pension contribution
• Private healthcare

Please note, if you choose to submit a CV/LinkedIn profile this must be written in English.

• You are a fluent English and French speaker (C1 level)
• You permanently reside in the UK or France
• You ideally have 12 months+ experience working as a Client Services/Customer Service Manager (or similar) in SaaS
• You are capable of managing your own time and projects whilst working in a fully remote environment
• You are an energetic, positive and confident individual, capable of managing a high number of demanding professionals with varying needs. You know how to guide and lead the discussion without stifling your clients.
• You are a fast learner and have an implicit understanding of - and an ability to respond to - customer needs and problems

1. Complete our questionnaires that you have received by email. This will take about 30-minutes and will give you an exciting insight into your personality, motivations and skills (known as ‘Shape’, ‘Drive’ and Brain’ in the questionnaire). Your results are essential for the Talent team to know more about who you are and to ensure you’ll thrive in our culture. The results are highly accurate - we look forward to hearing about yours!

2. Following completion of the questionnaire, our Talent team will contact you to schedule a screening call.

3. You’ll meet three members of the team: Noëlie (your future manager), participate in a role play with Noëlie and Quentin (your future Sales Director) and finally David, our founder.

4. Welcome to the team! 👏