Junior Customer Success Manager

Job summary
Other
Elsene
Salary: Not specified
No remote work
Experience: < 6 months
Skills & expertise
Generated content
Excel
Mixpanel
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AppTweak
AppTweak

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The position

Job description

About AppTweak

AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.

Today we are a team of +100 people based in 8 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting more than +2,000 customers worldwide. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!

About the role

We are looking for a passionate ✨ Junior Customer Success Manager ✨ to join our second-stage rocket ship! 🚀
You’ll be responsible for helping AppTweak retain its customer base and revenue in EMEA. You will deliver more value to customers, and increase client retention, all the while providing excellent customer service. If you have what it takes to help us grow, we’d love to hear from you!

Location: Brussels


What you will do:

  • Increase product adoption across a large portfolio of Mid-Market companies. 
  • Be an expert in the AppTweak platform and its use cases, and be a key resource for internal and external stakeholders.
  • Provide trainings and education on our products and new features through demos, webinars, and workshops. 
  • Keep up to date with ASO, ASA, and mobile acquisition trends.
  • Leverage internal tools (e.g. Mixpanel) to spot opportunities and create scalable processes for increased product adoption.
  • Support the broader Customer teams with process review for onboardings, customer trainings, and/or internal reporting.
  • Collaborate with Account Managers to secure renewals including identifying and supporting with upsells.
  • Collaborate with Product Marketing to better position our platform’s value proposition and highlight use cases to external stakeholders in slide decks, website, blog posts, etc.
  • Collaborate with the Product team to provide feedback on product improvements or new feature development.
  • Present analyses and recommendations to the client on ASO, ASA and app store marketing, while providing diligent customer support.
  • Establish trusted expert relationships with customers and assess their requirements to proactively make recommendations based on your knowledge of AppTweak and/or ASO.

  • Preferred experience

    • Education: Master’s degree in Business, Communication, Marketing, Sales or any relevant field.
    • Language: Fluent in English with excellent oral and written communication skills. French or German is a plus!
    • CSM: No previous experience is required, will be considered a plus if any.
    • Relationship management and empathy: You enjoy listening to others, and excel at building long-term relationships. You can easily put yourself in the shoes of others and are able to anticipate the customers’ needs.
    • Hunger: an extremely hungry character with a growth mindset, ready to learn and grow in an extremely fast-paced environment, all the while maintaining a resilient attitude.
    • Excellent communication, presentation and writing skills: you are able to build meaningful and trustworthy relationships with clients through transparent communication.
    • Curious and creative: you want to expand your knowledge in mobile app growth with a very curious personality.

    What's in it for you?

    • Yearly company-wide team building to connect with all your colleagues.
    • A diverse team within a flat hierarchy.
    • Opportunity to connect with a variety of exciting mobile businesses across different verticals.
    • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.
    • Flexibility in your work and opportunities for continuous learning and creative thinking.
    • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path.
    • Chance to discover new food recipes, because yes, we love food!

    Our recruitment process

    • A first video call with Madeleine from the HR team to get to know each other and tell you more about AppTweak.
    • A video interview with the hiring manager to dive deep into your past experience and learn more about your aspirations.
    • The Assessment part, to test your skills related to the position.
    • Final call with a C-level or the CEO.

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