Job summary
FR team is looking for a program manager to support the expansion of our FBA donation program (sustainability)
In 2020-21, FR launched its donation program for third party merchants inventory fulfilled by Amazon (FBA). This program allows Selling Partners to have FBA inventory (unsold goods, items returned in sellable condition…) donated to partnered charities across France. Our vision is that every product that can be donated should be, and as such the FR marketplace team is looking to accelerate this program to support Amazon sustainability/zero waste engagements in France. In this position, you will be in charge of building a robust network of partnered charities to match Amazon donation capacity in FR, while also owning structural improvements to ensure donations happen smoothly and in a scalable way, providing a top notch charity end-to-end experience (awareness, onboarding, product selection, delivery organization, performance monitoring…). Expectations will be for you to think big through sourcing charities and building long term partnership with them (including with senior stakeholders), while continuously gaining insight to develop new products and processes with internal partner teams, aiming to scale our volumes of donations rapidly. You will also be expected to use those insight and analyze donation performance to influence strategic direction of the program as part of recurrent decision forums with leadership.
Key job responsibilities

• Define charity sourcing strategy, and own charity engagement, making sure to implement efficient processes to ensure fast/smooth onboarding of charities at scale (you will have the opportunity to collaborate with on this ask like "Amazon in the community" or "Amazon for charities")
• Interact with various existing strategic partners (Croix Rouge, Secours Populaire, Restos du Coeur, and more) at senior level.
• Manage day-to-day relation with partnered charities while continuously collecting insights from them on donations performance, and implement mechanisms to monitor their satisfaction at scale.
• Collaborate with Operations
• Based on insights collected, identify and own the implementation of long term process/product improvements with product (EU/Worldwide) and Operations teams, as we aim to unlock more categories to be donated.
• Report on charity recruitment and donation performance to senior stakeholders during weekly/Monthly/Quarterly business forums that will help inform and advise strategic direction for the program to deliver our vision
• Work with Public Relation team to generate Success Stories and PR advocates from our charities

• Key stakeholders : Charities executives, FR Marketplace director, EU recovery services lead, Recovery tech team development managers and engineers

• Master’s Degree in Engineering/Business
• Fluent in French and English
• Minimum 2 years experience in project/program or business management
• Experience of working with multiple stakeholders
• Exprerience in analyzing data and using it to influence decisions
• Results and customer driven approach
• Advanced level in Excel