The Customer Operations Associate plays a vital role not only with regard to assisting users but also educating them to be autonomous.She/He can also detect leads and convert them into loyal clients.

• You will be in charge of onboarding manufacturers : helping them create accounts, guide them through different processes required to be autonomous in the platform.
• You will record, adapt and drive Webinars, answering users’ questions via live sessions.
• You will be responsible for tracking all interactions with a user, providing accurate, valid and complete information in Salesforce.
• Your interactions with users will allow you to provide feedback for new functionalities but also to suggest new features making the platform friendlier for the user community.
• You will detect user needs, which will be the starting point to qualify accounts and propose the conversion to paying packs.
• You will interact with support, product owners, technical departments to inform them about bugs, campaigns and give feedback through Jira tickets, Confluence pages, etc.
• You will train manufacturers individually for complex onboarding missions.

• You have a customer phone assisting experience of 1-2 years
• You master communication skills, your speech is structured and clear, you know how to explain complex concepts in a simple way.
• You are pedagogue and enjoy educating people on new technologies.
• You are organized, dynamic and have the sense of service and excellence in your DNA.
• Working in teams and projects with ambitious goals is a challenge you want to tackle.
• You speak and write french, english and either dutch or german fluently (mandatory)