Algolia provides the industry’s most powerful search and discovery SaaS platform, driving richer, more powerful engagement and success capabilities to over 6000 organizations. We are seeking passionate and industrious Solutions Architects ready to join a hyper-growth business and to drive technical success in product implementation and adoption.
The Algolia product is a powerful platform, but it is the implementation that propels the highest and longest customer outcomes. Solutions Architects take responsibility in owning Algolia solution patterns and consultation as trusted advisors to the enterprise customer base.
The Solutions Architect team is also a key driver in the creation and prioritization of the core product roadmap, enabling and ensuring our valued customers successfully leverage Algolia. Prototyping, developing and sharing unique tailored solutions via workshops and collateral - both internally and externally - helps both Algolia, and the depth of your own solution mastery.
An ideal background includes previous experience in a development and consulting role, coupled with a proclivity to creatively help customers externally and colleagues internally. This position will your leverage existing technical & client facing skills in an effort to nurture our customer base, drive business/product decisions that affect the trajectory of the company, and develop business connections in the community

YOUR ROLE WILL CONSIST OF:
Provide prospects and clients high-quality technical solutions to drive successful customer outcomes during implementation and expansionary packages
Prototype and catalog new solutions to fit business pain points
Consult on architecture, indexing, searching, and UI best practices
Work and troubleshoot with Customer Success to enable and ensure smooth and rapid go-live release for onboarding enterprise customers
Expand relationship and product usage within the enterprise segment
Identify new pain points within our customer base and find a resolution to drive adoption and business opportunity
Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
Scope and perform expert services engagements
Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
Contribute to Field Engineering Algolia knowledge repository
Work with Marketing and Education teams to power company wide collateral shared both internally and externally
Build out tooling and/or collateral to help scale customer engagement
Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
Work with Engineering to track and resolve feature requests and bugs
Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

YOU MIGHT BE A FIT IF YOU HAVE:
Previous proven experience in a customer facing engineering role (Solutions Architecture, Solutions Engineering, Implementation Engineering or similar)
Professional experience as a full-stack web developer
Recommended proficiency in Javascript/HTML/CSS for the front-end
Recommended proficiency in a backend framework (i.e. node, Rails, Django, etc.)
Great oral and written communication in English
Strong desire to help people
Problem-solving skills, and attention to detail
Don’t think you fit 100% of the requirements? We’d still love to hear from you.

NICE TO HAVE:
Familiarity/curiosity with multiple technical domains - Backend/frontend mobile development & Analytics, A/B testing
Exposure to enterprise business
Familiarity in relevant verticals - E-commerce/SaaS/Media
Project management experience
Experience within search domain - Elastic/Solr & Other search-as-a-service company
Having spoken at tech conferences
Experience producing technical content

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
TRUST - Willingness to trust our co-workers and to take ownership
CANDOR - Ability to receive and give constructive feedback.
CARE - Genuine care about other team members, our clients and the decisions we make in the company.
HUMILITY- Aptitude for learning from others, putting ego aside.

BENEFITS:
Pension
Private Medical Insurance
Group Income Protection
Group Death in Service
Business Travel Insurance

PERKS:
Competitive pay and equity
Coaching and sponsorship to participate and speak at leading industry conferences
Ongoing professional education opportunities through internal & external workshops, including public speaking, language learning (English/French)
Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents
Charitable contribution matching
Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice
Corporate flats available when you travel to different offices
Fully stocked kitchens
Team workouts
Meals & happy hours