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VoIP Network Data Engineer

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 5 years

Aircall
Aircall

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Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

As a VoIP Network Data Engineer you will join a team responsible for the design, development, deployment, and operation of our Voice Network, which is the core of our business-critical Call Quality Strategy.

To support our fast growing Customer base, our main focus this year is to scale up our Carrier Stack to maintain our good Call Quality and Security while increasing the capacity, geo-redundancy and global footprint.

We are looking for a VoIP Network Data Engineer to help us leverage the datas from our Voice Network.

This position is remote friendly !

Your mission @ Aircall:

  • Help design and implement data storage and mining solutions of Call Network metrics. 
  • Contribute to the provision of metric analysis strategies.
  • Help identify weaknesses in our Call Quality provision through the use of alerting, insights infrastructure and proactive reporting strategies.
  • Based on the dataset, create triggers and alert and define the process to handle the corresponding corrective action
  • A little more about you:

    Strong requirements :

  • You have strong knowledge of data storage and mining for archival and mining purposes, including Real-Time.
  • You have strong knowledge of Real-Time Communication protocols (WebRTC)
  • You have strong knowledge of VoIP stack (SIP, RTP, TLS)
  • Engineer profile with at least 2 to 5 years of experience in VoIP deployment for Carriers and / or Internet technologies.
  • Nice to have :

  • You have basic Network knowledge
  • You have basic Ruby/Python development skills
  • Human skills :

  • You are a good communicator with your teammates, providers and customersYou are open-minded, autonomous and like sharing your ideas.
  • Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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