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Site Reliability Engineer - SRE - Remote EMEA

Permanent contract
Paris
Salary: Not specified
Fully-remote

Aircall
Aircall

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Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

The Aircall Technology teams are composed of passionate engineers who are working on a pure cloud-native application composed of multiple services, in order to deliver great new features more fluently. By joining us, you will leverage your experience and expertise to bring Aircall to its next stage of evolution to delight our users and customers.

This means implementing massively scalable services, automating all systems operations, measuring, and continuously improving the service quality. While keeping Aircall on its hyperscale mission.

To achieve this goal, we are looking for talented Site Reliability Engineers and Senior Site Reliability Engineers in our Paris, Madrid and London offices or working remotely across Europe.

What your work day will look like:

  • Operate our AWS Cloud Infrastructure services: AWS Lambda, ECS, EKS, RDS, API Gateway,K8s.
  • Monitor and troubleshoot issues and incidents.
  • Participate in on-call rotation.
  • Collaborate with Engineers, QA, Security and Architecture teams from the start of every project.
  • Maintain up-to-date documentation.
  • Perform scheduled maintenance.
  • Spread a SRE culture within Aircall teams.
  • Able to context switch when required.
  • 🎓 5% of your time will be dedicated to learning and improving soft skills or technical skills!
  • What we are looking for:

  • You are pragmatic, can challenge the status-quo, can work autonomously and are curious. You are able to embrace change at pace.
  • You have strong experience with containerized environments.
  • You have strong experience with a cloud provider (AWS would be the preference).
  • Keep up to date with AWS services and features and understand how these can be applied to our environment.
  • You have strong experience with continuous integration and continuous deployment pipelines, GitlabCI, ArgoCD
  • You have experience with large scale, complex distributed systems.
  • You have basic to strong development skills.
  • You have a good experience with Infrastructure as Code (IAC), Terraform and Cloudformation.
  • You are familiar with the Google SRE 4 golden signals: latency, traffic, errors, saturation.
  • Able to manage a backlog within a simple Jira based Kanban board
  • You are able to clearly communicate with a wide range of stakeholders (English language)
  • We embrace the motto “Everything fails all the time”, so prepare for it when it arrives, with performance testing, regular chaos engineering and graceful degradation.
  • You can still apply even if you don’t have all the mentioned points 

    Our technical environment:

  • Amazon Web Services: IAM, ECS, AWS Lambda, SQS, Cloudfront, Cognito, Api Gateway, EKS and other services
  • Monitoring & Observability with Datadog, Rollbar, Sentry
  • CI/CD: Gitlab, ArgoCD
  • IaC: Terraform, Cloudformation (SAM)
  • AWS datastores : RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift
  • Containerization: Docker and K8S
  • We know that success comes from smart work and deserves to be recognized and rewarded

    We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

    Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

    Why join us?

    🚀 Key moment to join Aircall in term of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

    We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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