Aircall

Aircall

PR & Social Media Manager

  • Permanent contract 
  • Paris
  • Occasional remote authorized
  • > 5 years

The company

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services
  • From 250 to 2000 employees

The job

PR & Social Media Manager

  • Permanent contract 
  • Paris

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job description

Aircall is on a mission to revolutionize the business phone industry! 📞

We are an advanced, cloud-based business phone system and call center software — all wrapped up in one single tool (no hardware, 100% integrated).

But behind our product are the people driving it 👫. Ambition, Community, Teamwork and Transparency – these are the values we live by at Aircall. We know that success comes from smart work and deserves to be recognized and rewarded 🏆

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups — then Aircall is the company you are looking for! 🤩

About the team and role:

The Brand Team is responsible for the definition and execution of our brand strategy. Among our talented Designers & Developers, and reporting to our Brand Director, you’ll be in charge of expressing Aircall’s values and story across multiple platforms, from PR to social media. You’ll be working closely with numerous internal & external stakeholders, to ensure Aircall’s voice’s consistency.

Your mission @ Aircall:

PR & brand content creation:

  • Support the creation & execution of PR strategy with the goal to increase brand awareness and position Aircall as an industry thought leader
  • Creative projects: work closely with our amazing team of Designers & Developer to deliver relevant, original, high-quality content PR & social materials
  • Corporate comms: own the press room & updates, create thought leadership content, help our spokesperson leverage their content
  • Own the relationship with local agencies, challenge & follow KPIs: 1. Coordinate interviews and draft, edit and review PR content, such as byline articles, written commentary, and speaking and award submissions 2. Manage the tracking and reporting of press articles and company announcements, and amplify them across social media and other appropriate channels

Influence:

  • Ensure Aircall’s presence at industry events (scale-up ecosystem, trade events etc.)
  • Research top influencers, competitors, and trends in customers’ industries
  • Nurture relationships with industry influencers, media contacts, and customers
  • Create strong communities of engaged advocates and learners, increasing brand experience and stronger connections with customers, prospects, and other key stakeholder groups

Social media management:

  • Manage our social media channels to build our social audiences on multiple platforms, and engage with them on a daily basis, with the help of external resources
  • Integrate all channels of marketing (paid social, SEO, content marketing, email, paid search) into your engagement plan
  • Lead our reputation management efforts, focusing on cultivating strong reviews and having them reflect across platforms (ie. LinkedIn, Twitter, Facebook, Google Places, etc.)
  • Implement a content editorial calendar and regular social publishing schedule to manage content and plan specific, timely marketing campaigns, in collaboration with our local marketing teams & paid acquisition
  • Analyze and report social media actions on a weekly basis for successes and new opportunities

Processes & tools:

  • Own our reporting on social & PR KPIs
  • Source and recommend tools necessary for social media tracking and optimization (currently: Data Studio & Hootsuite)
  • Work with internal stakeholders to streamline processes, tracking, and reporting capabilities
  • A little more about you:
  • 5-7 years of proven experience in an advertising agency or marketing firm, in a customer-facing social media, branding, or communications role
  • Strong writing and editing skills, with a slight obsession for correcting typos
  • Outstanding communication and organizational skills, with ability to foster long-term relationships
  • Strong attention to detail, and the ability to work under tight deadlines and effectively manage multiple projects at once
  • Fluent in English and French, both in language and in culture

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 30+ Nationalities: cosmopolite & multi-cultural mindset
🌞 Sunny offices in the center of Paris with incredible perks and regular team parties
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

Preferred experience

A little more about you:

  • 5-7 years of proven experience in an advertising agency or marketing firm, in a customer-facing social media, branding, or communications role
  • Strong writing and editing skills, with a slight obsession for correcting typos
  • Outstanding communication and organizational skills, with ability to foster long-term relationships
  • Strong attention to detail, and the ability to work under tight deadlines and effectively manage multiple projects at once
  • Fluent in English and French, both in language and in culture

Meet the Aircall team

Aircall

Aircall

PR & Social Media Manager

  • Permanent contract 
  • Paris
  • Occasional remote authorized
  • > 5 years
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